Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Commentdocument.getElementById("comment").setAttribute( "id", "a52f55c28604720491f7fa0fa1800e2f" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); How does FedEx Investigate Lost Packages? Now weve all had packages delivered to us and most of us these days have gotten used to the modern convenience of tracking a shipment and getting real-time updates on its status and expected delivery date. Analytical cookies are used to understand how visitors interact with the website. Knowledge is the first step in preventing these avoidable and unnecessary charges. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. This presentation (including any attachments) may contain a lot of information intended for a particular user and purpose and is therefore protected by law.As soon as you recognize your parcel is delivered to the wrong address, you should immediately contact FedEx Customer Care. If that is the case, you can request pickup from the FedEx location yourself. He is always looking towards the newest trends in home improvement. Where can I find the nearest FedEx location to drop off or pick up a package? Theyll keep looking until they find a way to track down the package. Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. Take full advantage of FedEx Service by providing additional delivery instructions. If you have addressed the parcel correctly, the receipt is irrelevant. Can I refuse to accept an international package? Learn more at www.refundretriever.com or call (800) 441-8085 for more information. Standard abbreviations USPS designates abbreviation standards for state, street suffix, and apartment designations. For more information, please see our It was relabeled, but the label doesn't have my name or address on it (it's support to be delivered over an hour away). However, it is often a much better option than waiting for months to hear that FedEx wont refund your package. Download the FedEx Cases of mistaken identity can happen when FedEx drivers deliver packages. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: The dispatch team will request an on-call pickup from the driver servicing the area The driver will pick up the shipment If your FedEx package is delivered to the wrong address, you will need to inform their customer care center. Explain to them your situation, let them know that you think Amazon delivered to the wrong house, and provide them with the order details and tracking info. You can use this number for international calls as well as US information. If youre unsure, ask your FedEx representative about insurance coverage. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. Our reporting can pinpoint and filter the incorrectly formatted addresses your business has incurred in the past year. This is an excellent standard to follow. Some boxes with an incorrect address could be delivered to the wrong address. Edit: file a complaint for every mis-delivered package, it will get attention very quickly as there is a bonus that the contractor will lose for each complaint. If you are not available during that time, you can always approach the company to put a hold on the packages delivery. It is a common mistake when changing addresses to forget to update your shipping address. With access to valuable data, you can fix these problems internally. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. Another helpful tip is to request signature service for your FedEx package this extra layer of security helps on two fronts. Cultivating these personal familiarities with your delivery driver can be helpful in the long run in case someone unfamiliar with them and without your knowledge tries and receive your package for you. Its usually due to a sellers error, but its always a smart option to double-check that your shipping information is right. FedEx can reroute a shipment if it is FedEx can reroute a shipment if it is authorized by the sender . Copyright 2006-2020 Refund Retriever. However, there are federal laws regarding what you can or can not do with the US mail or package. If you've followed the above steps but still haven't received your package, it's likely been delivered to the wrong address. In this case, you can reach out to the sender directly (eg. FedEx outages reported in the last 24 hours. Can I get a refund if my package was delivered to the wrong address? Why do applications ask if you are Hispanic or Latino? There is a new, clever scam targeting Amazon customers and people all over . This cookie is set by GDPR Cookie Consent plugin. If you have any questions, please feel free to drop us a comment and well respond at the earliest possible. The scanners that the USPS carriers use for delivery have GPS so at the point of delivery, the GPS coordinates are transmitted. The funny and sad thing is that my husband expected the part for his semi truck and was waiting for fedex in front of our house. Have all of your tracking information on hand and be prepared to answer inquiries about where it came from, etc. Can I refuse to accept an international package? and our I have no idea what is causing them to do this? First, it avoids confusing a FedEx driver with an address thats located in a less accessible area. Third, the link's URL looks suspicious and unofficial. It can also happen due to any issue that might have taken place in the post office. In such cases, FedEx will not take any responsibility. Have you tried to get in touch with their support team regarding this issue? Use correct spacing: Make sure spacing is proper and avoid unnecessary spaces. Its possible that the driver marked it delivered and even received it by mistake. Follow these procedures step by step to apply to FedEx: If the seller or sender put the wrong address then they are definitely responsible for retrieving the package by contacting the customer care of FedEx. It probably depends on your state law. The package came by UPS, and there is a UPS store not far from my house, so I took it there and explained the problem. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. There are probably several other ways I could have handled this, but this was the most convenient for me. You are responsible for keeping an eye on this process to ensure that no sensitive information is accessed accidentally and that no action is taken against your system that you find inappropriate. It would be about 10 new products and I was so thrilled. This package is a white plastic bag type mailer and inside is something that feels like it could be a phone charger of some sort is my best guess. 4 What to do if FedEx delivers package that isnt yours? It is worth it, especially if your purchase is $100-$300 or more. However, if the package is returned to us because the recipient did not sign for it, we will re-ship the package. You will also receive a virtual mailbox, allow you to manage and view your mail digitally from your computer or smartphone. If FedEx has enough evidence and proof that the driver has left the package at the doorstep of the house address mentioned, then there will be no refund from FedEx. The Postal Police are police officers that work for the post service. Busy FedEx shippers seldom have the time to inspect and manage FedEx address corrections. What to do if FedEx delivers package that isnt yours? Thanks for the advice. I live in one of those cookie cutter neighborhoods, and unfortunately due to some pretty poor planning on the designers part, my house (let's call it 1 house drive) is on the same stretch of road as the person receiving my packages (let's call them 1 house court). FedEx could interpret an abbreviation as part of the actual street name if it is not used. Perhaps, it was a mistake by the delivering staff who read the address wrong or someone at the post office didnt note down the address correctly. Second, the sender never identifies themselves or the courier. In short, a misinterpretation could then lead to an address correction fee. Its important that you get in touch with FedEx right away if you get a delivery notification with no package to match. Can I change the delivery address of my package? They might have sent it to a similar address and marked it as delivered. Privacy Policy. babystacks 1 yr. ago. Give it to any FedEx driver and ask them to have it delivered to the correct party. Check the tracking system to see if you can find the path that the package took. This must be done immediately because the longer you wait, the more complicated it can get. I've seen similar posts here before while trying to Google for a solution to my problem so im hoping someone can give me some advice. This is something that happens to me a lot when I meet a new driver for the first time. Refund Retrievers services include specific reports to identify duplicated address corrections. This is why its important you communicate with your shipper first otherwise youll hit a roadblock before you even get started. To ensure that the package will not be misdelivered to another address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. This also includes shipments made within the United Sates, from the United States to other countries, and shipments from Canada to the United States. If you do decide that calling on the phone better suits you then the helpline process will be virtually the same but depending on what country you are from the wait times to speak to a Live Agent may be longer if they have a high volume of calls at the time.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-box-4','ezslot_11',105,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-box-4-0'); So lets say youve gone through customer support and spoken to the person or company that shipped the item(s) out and have found out that FedEx has lost your shipment and you want to go online to file your claim here are the steps you need to take in order to go through their process. Your response is private Was this worth your time? What happens when no one is at my home or office to accept a shipment? What happens if you change the delivery address on a package? 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