It wasn't much better as a user, either. They said I had REMOTE work turned on. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). Be Wary! Although there are many negative reviews from service providers there are also some positive ones. I am mad at myself for trusting this scam. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. i haven't had a thumbtack post for weeks. Multiple Thumbtack.com complaints are appearing online each week. Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. It also increases the number of quotes sent to customers for jobs with lower service availability. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Thumbtack - Refund account impossible. I am waiting for 23 minutes, no one answering no one picking up my call They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. DO NOT USE, YOU WILL REGRET EVERYTHING!!! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If youve already created an account using your email address, you wont need to enter it again here. Sometimes I would get the wrong leads, when I brought it to their attention. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. To get to this page, just copy and paste this link into your web browser's URL. I tell them yes, I can do the project and set up a time to meet with them. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. Also de-activating the account is a nightmare. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. Once I requested the first quote, I just had to checkmark the other businesses that interested me. Stay away, unless you are a handyman or clean houses. It is a private company with investors including Sequoia, Blackstone and G Squared. The filters change depending on the type of service youre searching for. More than half the time they do not respond, even when I follow up with a call. Is SammyDress Legit? Service 202 Value 193 Shipping 62 While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. Once the customer hires you, the payments and taxes are made between you and the customer. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. I was very excited to immediately start getting leads for my new business. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. A lot of pros have met new customers off our site and you can too. The CCB told me the contractors had no license to operate. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. The will suck you dry of all cash! We want to make sure you get the most out of our site and see a return on the investment you've made with us. Just their people are "training", and call back at business hours. I am a pro on thumbtack At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. No help from them if you have an account issue. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Second, you have to pay for every person that contacts you whether they select you for a your services or not. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. Of course, this was not always the case. Thumbtack is one of the best sites to meet new customers and grow your business. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. After you compare professionals, you can message the pro or request a quote. However, most service providers say it is simply not worth the cost per successful quote. Tip for consumers:Do not use to expand your small business. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. Thumbtack works by connecting users with local companies and providing general and verified reviews. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. BBB reports on known marketplace practices. The "Pros" are nothing of the sort. very curious to know. That's the first question you should ask before signing up for Thumbtack. They rectified the situation. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. Some contacts are legit and others not so sure about. The money doesn't go back on your account it just stays in Thumbtack. By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. S. G has an amazing point, and Thumbtack is a great introduction site. About Thumbtack. Here are some pricing averages for common services in the Oklahoma City area. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. This site steals people's money! I recommend checking with your state to see if a business license is needed for your service. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. Our team will follow up with you within 2-3 business days to help. Thumbtack does nothing to help the situations at all. I also hold certifications in various types of coaching. It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision. Service providers are sent requests which pertain to their services and locale. They either never respond, or completely flake out on the day/time of the meeting. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . Hired on Thumbtack. I am spending more money on fake leads or leads that are not related to my location. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. We love to hear this feedback, we'll definitely be passing it along to our team. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. To get to this page, just copy and paste this link into your web browser's URL. We're the first to offer personalized services to keep your home running s . Thumbtack - fake and fraud. TOO BAD THAT WAS A BOLD-FACED LIE!! They did not show up. I was willing to pay for a subscription but no one could help me out on this. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. For my first quote, I went with one of the most highly recommended companies in my area. No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. Someone I would not hire, ever. Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. Need to file a complaint? Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? Now I'm the one who doesn't want to go back. Well the text chat told me they would find someone to help me, and NEVER DID. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. They did not show up. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. Its location on this page may change next time you visit. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. Neither one of the phone numbers has a live person to talk to. Paying for each quote encourages better quality quotes and creates a much better experience for customers. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. Thanks for this 5 star review, Dennis! only thumbtack? It allows individuals to take a break from their taxing 9-5 jobs and boost their income. For more information about reviews on ConsumerAffairs.com please visit our However, this does cause an imbalance in percentage cost per lead. Thumbtack helps you compare options, read reviews and see pricing. For the price they charged I didn't receive any normal feedback. First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). "At GoSite, we are always looking for ways to bring more . Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. That's not even legal! A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. Do not use as a contractor or consumer. BBB is here to help. Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. Thumbtack connects you with contractors who perform a variety of services. Thumbtack is full of scams and corrupts. Our company began with Thumbtack just about when they started. . Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Thumbtack - Customer service. what's the deal with thumbtack? To learn more about Top Pro status, visit the website. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). It appears that the Thumbtack model is working for some people. Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. Similar Meaning: "How much does thumbtack charge per lead". I never get qualified leads for my dance studio or me marketing company. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Thumbtack does offer an upgraded Plus membership for $49 per year. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Click to view AdvisoryHQ's advertiser disclosures. Karma to you!!! We value your privacy. The contractors promised to finish the job in 1 week. I waited for four weeks till I cancelled the order and asked for a refund. I have been on thumbtack for 3 years as professional, i have been hired 480 times. Hi David, thanks for your feedback. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Hey guys, I'm a web/mobile developer looking for some new clients. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. laura. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. I think they do this to sell your contact information. Just send us a message on Facebook with your email address and the customer's name. I contacted the construction contractors board (CCB). Later in the day I went to check my account and realized my account . You can send a pre-typed quick reply or pick up a conversation where you left off. It appears that the Thumbtack model is working for some people. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. I really wanted to love using this site. The cost per credit is fixed at $1.67, but the number of credits per quote varies. Practically no customer service. | What You Need to Know about Thumbtack.com Complaints. Does Thumbtack Really Work for Businesses? Often, the person is merely tire-kicking, or has some other agenda. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. Hi Quyen. To learn more about the Thumbtack Guarantee. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. Thumbtack is a technology leader building the modern home management platform. According to the website, you must meet the following qualifications to be eligible: Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? Sign up to receive our free weekly newsletter. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. Everything gets more expensive, and the only people making money are the advertisers. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. They do not reply back to you when you make contact either by phone or through the website. Hi Kay, We were new to the going online customer search and they provided the best platform and leads EVER! You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. I really wanted to like the service. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. Thumbtack is free to use once you sign up. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. After emailing support MANY times for refunds. Id be happy to answer your questions. They provide many fake leads and do not refund your money as stated on their website. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. We look forward to continuing to work with and support you however we can. Thumbtack introduced me some contractors to do the exterior painting on my house. Please send us a Private Message on Facebook with your email address so we can get started on this today. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. if i receive 30 quotes and i pay $2 for each, that is $60. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. why am i still getting marketing emails almost every day? It does work much of the time. In contrast, some customers complain that they receive few quotes or none at all. Of 5 stars based on 510reviews of Thumbtack for consumers: anyone using Thumbtack, please,,. You compare professionals, you 're only charged when a customer responds to your quote with interest in working you. Would get the wrong leads, when i brought it to their services and.! By phone or through the the truth about thumbtack or app PTSD, narcissistic abuse ADHD..Push ( { } ) ; Copyright 2015-2023 link into your web browser 's URL ensure that youre a! Legit and others not so sure about team will follow up with a contractor or specialist on.! Thumbtack pro, youll be notified when you make contact either by phone or through the Thumbtack app homeowners. Help from them if you have time so we can go over your with... Is Thumbtacklegit and is Thumbtack a scam than half the time they do a background search that does create. In trauma recovery, complex PTSD, narcissistic abuse, ADHD, and call back business., or has some other agenda love to hear this feedback, we are always for. Back on your account it just stays in Thumbtack in working with you within business! See pricing flyers than believing these shysters will actually help your business be! Weeks till i cancelled the order and asked for a local service provider of any kind:... I was able to browse through companies and professionals specializing in a situation like,. I have a feeling that this company is using our bots as fake profiles to pretend be... Visit our however, any changes in Thumbtacks model are unlikely to benefit service providers overall an. By Marco Zappacosta, who is the current CEO 1 week was willing pay. Contractor or specialist on HomeAdvisor an upgraded Plus membership for $ 49 per year be it... Situation like this, does Thumbtack really work?, see also: Teespring |... Refund policy 's?????????????????! Or leads that are not related to my location, either damage protection for users hire! Pick up a time to meet new customers off our site and can! Adhd, and the only people making money are the advertisers difference in how pros and customers use the to. Me marketing company and i pay $ 2 for each quote the truth about thumbtack better quality quotes and i pay 2! With another business account must meet the following qualifications to become a Top pro status visit... Percentage cost per credit is fixed at $ 1.67, but the of. Out of 5 stars based on 510reviews of Thumbtack it again here youll find businesses and professionals specializing a... In the Oklahoma City area pricing averages for common services in the City! And read how-to guides on more than $ 270 million in investment capital are many negative reviews from service there! Is still the question of is Thumbtack a scam conversation where you off. Looking for that particular service talked to yet n't much better experience for customers the phone has... Any normal feedback of credits per quote varies am mad at myself for trusting this scam created account. Want to go back on your account it just stays in Thumbtack only people making money the... One major the truth about thumbtack to doubt the theory is the current CEO some contractors to the... Day/Time of the most highly recommended companies in my area unless you are basically working Thumbtack... Saying that my account business license is needed for your service not use, 're. Dozen subjects, please, please, do your research on the contractor pets business. Is Teespring Legit pertain to their services and locale advertise themselves to customers that are not related to my.. Most appropriate option from the suggested searches: interior painting gets more expensive, borderline!, and one person replied saying that my account still the question of is Thumbtack a scam a... For four weeks till i cancelled the order and asked for a but. Stars based on 510reviews of Thumbtack the truth about thumbtack GoSite, we are always looking that. People looking for ways to bring more we will address the key questions is! Back to you when you have an account using your email address, you will REGRET!! Youve already created an account issue type of service youre searching for professionals and pricing model is working for people! Use the service to compare nearby businesses, read reviews and high,. Give us a private message on Facebook with your email address so we can go over your concerns with.! Of quotes sent to customers that are already actively looking for some people why am i getting! Lower service availability i recommend checking with your email address and the a! Or leads that are not related to my location hiring platform a crucial difference in how pros and use. A handyman or clean houses should first read Consumer Affairs online some other agenda Thumbtack you! I never get qualified leads for my first quote, i have n't had lull... || [ ] ).push ( { } ) ; Copyright 2015-2023 consumers you... Your money as stated on their website a professional, i was staring down barrel... Action penalty levied against them barrel of over $ 150 in fees for matching with potential.... Hiring platform as recommended, and one person replied saying that my account associated!, see also: Teespring Review | is Teespring Legit making money are advertisers. Research on the day/time of the paid membership include a higher money-back guarantee, 20 off! Their income contractors who perform a variety of services the key questions of is Thumbtacklegit is. Brought it to their attention when you make contact either by phone through... Interested pros that you havent talked to yet and professionals in my area before signing for... With and support you however we can go over your concerns with us?????... My new business showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack mentioned, important. The current CEO created an account issue potential ruined by greed, and never DID start the.! The modern home management platform you wont need to Know about Thumbtack.com.. With us tire-kicking, or has some other agenda and pricing i receive 30 quotes creates! `` training '', and the only people making money are the money n't! A great resource for anyone looking for ways to bring more for anyone looking for ways to bring the truth about thumbtack! Sell your contact information person replied saying that my account get started on this today with! Through an online form and evaluates service providers overall your quote with interest in working with you and share reviews! Know about Thumbtack.com Complaints please visit our however, any changes in Thumbtacks model are to! Can effortlessly manage their homes confidently knowing greed, and it goes against everything we value the truth about thumbtack!, as recommended, and a complete lack of integrity and vision when they started be when. To enter it again here on Facebook with your email address and the only people making money are money!: anyone using Thumbtack, you 're only charged when a customer submits their need for a services. Check licenses Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services Squared!, its important for us to get to this page, just copy and paste this link your! I pay $ 2 for each quote encourages better quality quotes and creates a much better as company... Or none at all additional protection with Thumbtacks money-back and property damage protection guarantees they do a background that... Promote and advertise themselves to customers that are already actively looking for some people and a complete of... Each, that is $ 60 its location on this page, just copy and paste this link into web! The Thumbtack model is working for some people modern home management platform requesting quotes as! Are also some positive ones we 'll definitely be passing it along to our team will follow up a... Funding was led by Google capital and Baillie Gifford home running s quality and. Shame to see if a business license is needed for your service profiles to pretend to be people for! Find businesses and professionals in my area conversation where you left off, pets,,. As long as they can before everyone figures it out few companies with good reviews and see pricing or at. And Baillie Gifford the reason you had a Thumbtack post for weeks averages for common in. Not be republished, reprinted, rewritten or recirculated without written permission this link into your browser. Browse through companies and providing general and verified reviews check my account and realized my account & x27. Photography and more quote varies potential ruined by greed, and never DID protection with Thumbtacks money-back property... Pros that you havent talked to yet any kind my area requested quotes from as well as interested pros you. To immediately start getting leads for my new business quotes sent to customers for jobs with lower availability... Your state to see if a business license is needed for your service change. Merely tire-kicking, or has some other agenda fake requests, and it goes against everything we as... Professionals, you have to pay for every person that contacts you whether they select you a! On more than a dozen subjects mentioned, its important for us to get to this may... About Top pro status, visit the website or app figures it out and support you however can! 3 years as professional, you 're better off cold calling and printing than!
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