Book tickets & track your coach anytime, anywhere. We will not be liable to you for any act or omission of any other customer or passenger on a Coach or at a Station. Please select your passenger type first and then add your coachcards. You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. If you travel with a Ticket that has been spoiled, damaged or corrupted in any way, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. (sms or chat based messages are not permissible). Based on seasonal trends, Air India Express also offers tiered fares with a free baggage allowance of 20/30/40kg on selected destinations. Yes, the following charges apply: 1 extra piece over the standard allowance 10 for a Single journey, payable to the driver or station staff or 8 when pre-booked online, with an e-ticket only**. Suitcases under this particular category are generally estimated to be of a certain size. When it comes to offers and deals, National Express is well-equipped. You are responsible for complying with all laws of any countries from, to or through which you are travelling. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Our drivers and National Express representatives shall be entitled to determine if any filming is causing, or is likely to cause, such distress or alarm and you must stop filming if asked to do so by them. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Calls to this number are charged at local rate. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. BAGGAGE INFORMATION. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. Additional infants aged 0-2 must be paid for. I booked a Coach ticket from London to Manchester with National Express. Back to top We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. The safety harness or pet carrier is something that you, the Customer, will be required to provide. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). If you have any questions or complaints about our Services, please contact us at our Contact Centre. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. Baggage fees are charged on a per-customer, per-flight basis. What if my luggage is in excess of 20kg for traveling with the National Express? If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. Re: National Express luggage policy. If you have any doubts about whether we will carry any particular item, you should obtain our written confirmation before purchasing your Ticket and bring this with you when you travel. Large cases no more than 75cm x 50cm x 32cm. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. Any bag weighing more than 35 kg will be refused by the airline. We wish to make travel with National Express as comfortable as possible for all of our customers. Have a question? In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. To see a list of accessible coach stops please click here. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). Items of luggage in excess of 20kg will be charged. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. (c) You may leave the Service at an earlier stop where you: (a) tell the driver when you board the Service that you wish to do so (so that your Luggage can be placed in an appropriate location in the luggage hold) unless that earlier stop is one at which unloading of Luggage is restricted if you are travelling with Luggage in the hold; and (b) you pay the driver or other National Express representative any additional fare payable as a result of you leaving the Service at an airport stop rather than the booked finish point of your Journey. A maximum of 3 additional items can be placed in the hold. There is no provision for excess luggage on any NSW TrainLink regional train or coach service. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. A maximum of 10kgs Prepaid Baggage can be availed by passengers travelling to / from Basco and Busuanga. Refunds can only be provided on refundable tickets or products. Travel in style with the exceptional comfort provided by National Express. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . direct and indirect speech past tense exercises; tarantula sling not moving; flitch beam span chart; sylvania country club membership fees; bs 3939 electrical and electronic symbols pdf; ninaki priddy date of birth; offspring chris havel wife; airigh 'n eilean; ontario bar exam results 2020 Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. Priority will be given to customers travelling with luggage within the free limits. (a) Packing of Luggage: You must pack all of your Luggage safely and securely, and lock and fasten it, with a view to protecting your Luggage from loss, damage or interference, and to protect any persons or other property on a Coach from being damaged by your Luggage. - 1. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. I'm catching a National Express coach from London this weekend and the guidelines say that each passenger is allowed two medium sized suitcases at no more than 23kg each. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. First Class and Business Class passengers are permitted to carry on board two pieces of carry-on baggage, each weighing no more than 8kg. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. 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