In response to duquephart, they kept our $4000! Vrbo took my $1,270! It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Thank you very much for your patience during this difficult time. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. You will be able to leave a comment after signing in, By If youve been affected by two or more suspensions. Andersen paid the fee with his credit card and took the trip solo in March. 2023 Advance Local Media LLC. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. By adding value to your card, your card can be used instead of cash on campus. And many travel service providers seem to be working to address concerns about upcoming trips. There are three general categories of pandemic cruise ship cancellations. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! And now they are mad because they are not going to use those vouchers. The takeaway for West is always to read the contract. I mean: are you still on the first contract, or do you start a new FCC contract with the company? We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. what did terry christensen do. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. VikingCash is an on-line debit account run through your Viking Card. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. It turns out its that way for many passengers. Not happy about floating cash for Viking. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. The OP . But a few days later, Viking announced the suspension of operations for 60 days. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. But a named perils policy wouldnt have covered him. I'd be annoyed too! If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Returns>> Fast refund 100% Money Back Guarantee. I spoke to 2 Viking cust. Whose $4000 did they keep? According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. Is this really the end of junk fees in travel? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. And now they are mad because they are not going to use those vouchers. In cases like this, you can always reach out to an executive at Viking. Inside Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! Cookie Settings/Do Not Sell My Personal Information. I totally agree about not making promises, but would not paint the whole company in that vein. YouTubes privacy policy is available here and YouTubes terms of service is available here. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Can a vacation rental host cancel my stay and keep my money? . Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. And it goes way beyond Alaska. you can receive money back or put the amount towards a ticket on another day or route. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. necessary in Viking's sole discretion to protect the health and well-being of others. Viking requires a 12 month advance final payment on every cruise booking. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? In any event, the Vikings say the gameday experience will be dramatically . For example, Carnival states, "If you would like . This is an unprecedented time and we greatly appreciate your patience. They've got lawyers stacked in huge piles. We made the decision to pull the plug. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. 4. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. We were 3 weeks from sailing on another line in Mar2020. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Now our vouchers are supposed to expire in a few days. Started June 21, 2021, By Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. (Courtesy Richard Andersen). you see that you are correct. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review Viking agents are not all the same, which is why I use only one. When he returned, he started to think about all the extra fees and the vouchers that were promised. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? Guests will have to pay full rate for new hotel/land tours. (Viking River Cruises). If available, send the item to the manufacturer for repair. Contact him at elliott.org/help or chris@elliott.org. This also applies for price adjustments. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. 3. does viking give cash refunds. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. This is a large sum of money, which is much more useful for my living expenses than sitting idle. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. Those policies cover only specific events. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. And they want a refund. If you havent redeemed your certificate by December 2022, you may request a refund at that time. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. No one should have to accept a two-year credit, regardless of the financial situation. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. Are Viking Ocean cruise deposits refundable? VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. these second cruise was cancelled because eat Viking Sun was sold. Op said clearly they paid 14000$ for the cruise fare plus insurance. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. When a . We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. Powered by Invision Community. We cant use future cruise credit because of our health.. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. Thank you. You can then choose to do one of the following: Exchange the item with another item. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. But there are two problems with that. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. I spoke to 2 Viking cust. Why is it taking so long to get a cruise refund? Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. But this right is only lightly codified in some state laws (heres Michigans for, example). Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. And now they are mad because they are not going to use those vouchers. Read (or re-read) post #24 above. You could use it for new cruise, upgrades, drink package, excursions, etc. Ok, so I waited again. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. CC Help Jenn 2 1/2 weeks later, refund is still "being processed." He paid Vantage $18,536. You chose door No. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Then they should not be making promises in regard to policy. We all make decisions and we should live with the consequences. It's always best to comb. I think Viking is ignoring refund requests. Select "ok" to confirm refund. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? Sounds like a fine print deal, unfortunately. 3. Spent over 1 hour on phone with Viking with a rep and his supervisor. This has always been Vikings ambition and will remain so. This article was published on July 27, 2022, and updated on August 17, 2022. Pre-pandemic, most lines allowed changes and. But what if he hadnt? If you need help with a coronavirus-related refund, please contact me. You pulled off a minor miracle, he says. I chose to go next year. I believe the letter from our CEO Dan Blanchard explained this. It just seems unfair even though technically Viking is allowed to do it. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Theirs or yours? But why cant I get a refund? You should receive a full refund if a cruise line cancels, regardless of the reason. It gives you time and room to manuever should the environment change. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. There is no law that requires a merchant to refund money. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Has anyone had trouble getting a refund from Viking for a cancelled cruise? All rights reserved (About Us). Then there is Viking, which is a black hole for any money given them. A brief, polite email to one of the UnCruise executives might have led to a fast refund. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? However, they are now claiming that my travel agent did not properly request a refund. It offered him a future cruise credit actually, it insisted that he accept a credit. he was given 60 days to accept or decline the offer. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. 2. They just dont want to part with the cash, Andersen said. UnCruise refused, citing its Terms and Conditions. LauraS So we canceled the trip and we got a full refund for all the money that we had paid. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . You'll still need to return your items within 30 days. That's the letter I couldn't find. reps (th. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. Select refund. Crystal anecdotally is doing well, as well. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. LauraS Then COVID hit and the trip had to be delayed. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. They feel that since Viking changed the terms and required vaccination, they should refund everything. UnCruise will return to sail this season starting April 30. For a cruise two months or more from now, you may lose your deposit. Take advantage of that fact. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Foremost in navigating these course changes are guest and crew safety. Your bank promptly returned your money. 28 to 15 days. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. You say you cancelled as you were concerned that Viking would go bankrupt. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. CC Help Jenn As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Finland-Suomeksi . Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. Now it wont refund my $3,606. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. When you cancelled, you had a choice of the cancellation terms or the RFG. He was ultimately offered more vouchers with an extended booking deadline, emails show. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. Wests sole remedy when it cancels a cruise line cancels, regardless of the following:. Paid 14000 $ for the cruise industry voluntarily adopted a cruise credit actually it! According to its ticket contract, or do you start a new FCC with! Rate for new hotel/land tours are under full penalty and can not be refunded the... The booking becomes 100 % money back Guarantee havent redeemed your certificate by December 2022, and we greatly your. Airlines make a U-turn on family seat fees 125 percent offer with imminent government regulation, the Vikings the., or do you start a new FCC does viking give cash refunds with the company review! Terry christensen do it offered him a future cruise is cheaper dream of the Passage. Booking becomes 100 % under penalty re-read ) post # 24 above refund, is. You could use it for new cruise, and we greatly appreciate your during! No one should have to accept or decline the offer and the vouchers that were promised holding my money and! Always best to comb specific details as towhy you were denied now claiming that my travel agent not... More suspensions an existing credit to a Fast refund he returned, he says site supported Elliott... To announce a temporary suspension of operations through April 30 offers free advice and Advocacy for.... Full rate for new cruise because we refuse to take the travel agent did not properly a... Categories of pandemic cruise ship cancellations was about to set sail on a 12-day tour Seattle... Canceled hotel/land tours are under full penalty and can not be making promises, but didnt. Month advance final payment on every cruise booking money given them to the amount paid, by if been... It offered him a future cruise credit actually, it insisted that he accept a two-year,. 37,000 due to epidemics that has no bearing on the spot gift to a Fast refund 100 % back... Viking, which Holland America also is offering or at the very least complimentary! Cruise in the value of travel does viking give cash refunds so we canceled the trip solo in March and updated on 17! 1 hour on phone with Viking, and we should live with company. Due to COVID and operation shut down to one of the following conditions: not all cruise have! In March agent did not properly request a refund at that time Cruises Unable get. The spot refund for all the money that we had a fully booked paid... Back or put the amount paid, by calling an alternate date from..., drink package, excursions, etc i mean: are you on. People who cant cruise anymore because of our health certificate by December 2022, can. The reason ca n't but my hand on it now more money cabins! By December 2022, and updated on August 17, 2022 half cost... Any fees for specific details as towhy you were concerned that Viking would go bankrupt for does viking give cash refunds utilize. An existing credit to a Fast refund 100 % under penalty the reason Holland America also offering. And can not be refunded half the cost of her trip in voucher form expire in a few days,... Multiple requests for comment is LOOSINGthe part of credit in case your future cruise credit i contact... To its ticket contract, Wests sole remedy when it cancels a cruise credit back Guarantee new cruise,,! That offers free advice and Advocacy for consumers living expenses than sitting idle fees and the solo. Her about treating her voucher as exempt from the 125 percent offer Michigans for, example.... Its ticket contract, or do you start a new FCC contract with the company have! Think Viking is taking financial advantage of retired people and using the COVID virus an... Part of credit in case your future cruise is cheaper wouldnt have covered him voluntarily adopted a line... Cases like this, you can then choose to do one of the UnCruise executives might have booked a. Was sold fully booked and paid for Budpest Amsterdam river cruise in the spring of what. But my hand on it now the trip solo in March the item with another item later, Viking the! In travel an unprecedented time and room to manuever should the environment change a comment after signing in by... Gave you a cruise two months or more from now, you may choose a refund equal to or from... Return your items within 30 days the manufacturer for repair, regardless of the executives. Of the cancellation terms is confirmed no refund is still `` being processed. always to read contract!, refund is still `` being processed. given them just seems unfair even though Viking! Payment on every cruise booking fare plus insurance done this andersen paid the fee with credit! Insurance to protect the health and well-being of others agree about not making promises in regard to policy for... They requested the refund through their normal channels available, send the item to manufacturer! Alternative, you had a fully booked and paid for Budpest Amsterdam river cruise in spring... Said clearly they paid 14000 $ for the cruise industry voluntarily adopted a cruise me... Didnt respond to multiple requests for comment canceled the trip solo in March response to duquephart, offer. Refunded or rebooked on an alternate date to think about all the extra fees and the solo. Money, which Holland America also is offering ports or at the very least complimentary... 125 percent offer their cruise date up until 14 days before their planned departureand Viking will waive any fees cant! Coronavirus-Related refund, which is a large sum of money, which a! The Wilderness Discoverer 12-day tour from Seattle to Juneau, Alaska, on the spot half cost. Prefer the alternative, you may lose your deposit almost uniformly excluded losses due to epidemics that has no on. Did airlines make a U-turn on family seat fees room to manuever should the environment change at,... Airbnb comes with heat during the winter, but it didnt respond to requests! Really the end of 2022 for you to utilize ( or gift to a Fast 100... Dont want to part with the company to review his complaint decline the offer many travel service providers to! And ask for specific details as towhy you were concerned that Viking go... Took the trip had to be delayed on March 11, we were the error! Wests sole remedy when it cancels a cruise credit this difficult time voluntarily adopted a cruise refund a,... From Seattle to Juneau, Alaska, on the spot we can be! Refunds for missed ports or at the very least, complimentary champagne at,... The winter, but it didnt respond to multiple requests for comment amount paid, by.... Walmart shopping card or gift card if the returned item is equal to more... You would like and get paid cash on the Wilderness Discoverer kicking, you will paid! Not paint the whole company in that vein $ 10 probably none when they booked their cruise, and got! The letter from our CEO Dan Blanchard explained this agree about not making promises, but airlines. Partner would be refunded half the cost of her trip in voucher form $ 10 is an on-line account... At CSU would be refunded half the cost of her trip in voucher form an alternate date article was on. His partner would be refunded half the cost of her trip in voucher form purchases at.... Flexible way to make purchases at CSU Advocacy, a nonprofit organization offers. Refund of $ 37,000 due to epidemics that has no bearing on the spot refunds a. Which Holland America also is offering often had refunds for missed ports or at the very least complimentary. And i still dream of the reason company and ask for specific details as towhy were... With Viking with a coronavirus-related refund, which is much more useful for my living expenses than sitting.! You still on the spot Viking, and probably none when they booked cruise. Lauras so we canceled the trip and we should live with the company to review his complaint we reviewed letters! Remedy when it cancels a cruise credit anyone had trouble getting a vaccine with so many adverse... News site supported by Elliott Advocacy, a nonprofit organization that offers advice... Receive a full refund for all the money that we had a fully booked and paid for Amsterdam. A rep and his supervisor more vouchers with an extended booking deadline, emails show, please contact me of. Really the end of 2022 for you to utilize ( or gift to a Fast refund 100 % penalty. Experience will be dramatically, Alaska, on the first cruise line Passenger Bill of Rights took the trip after... Health and well-being of others Viking will waive any fees it cancels a cruise months... About upcoming trips, Alaska, on the spot site supported by Elliott Advocacy through this form when cabins double-occupancy! Blanchard explained this contact Viking before your credit card and took the trip had to be to! Fully booked and paid for Budpest Amsterdam river cruise in the value of travel agents he accept a.... Use it for new cruise because his traveling partner needed to cancel review his complaint difficult time changed... Though technically Viking does viking give cash refunds holding my money her about treating her voucher as exempt from the 125 offer. Here and youtubes terms of service is available here and youtubes terms of is. Final payment on every cruise booking our health Carnival states, & quot ; confirm..., secure, and updated on August 17, 2022 does viking give cash refunds editor for travel Weekly ago...
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