I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. The App is very poorly written and takes an inordinate amount of system resources. Thank you, Rick&Jeannie! Navigate the ship easily with turn by turn directions to wherever you want to go. Username Password Forgot Password Create New Account Login My upload of covid vaccination proof still says "waiting approval" after a month In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. Peoole have been booking table reservations for 2023, so you are not too early. I have not been able to download the app from Google Play. Right now, it is hit and miss/for some, not others/very poorly developed. Showing up on a new Android phone, with a cruise that has been cancelled. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. There are many android uses who will be able to help you (I'm an Apple kind of person). However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Today I was told to check back in a month. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Its a bit like booking a restaurant then shopping and cooking your own food to take! I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Not a happy 80 yr old chappie! However, all the information showed up on my traveling companion's Medallion. Cannot link my booking, the error is No booking number found. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. As said above, you'll still need your vacc card at check-in. Watch video: Introducing Princess MedallionClass. By Frank and Barbara Mitchell Jun 04 2022. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. (My app issues didn't get fixed.) In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. click "Force Stop". I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". All required fields filled out and accurate but the "Save" button stays gray. Does anyone know how I can do this outside of the app? It contains your cabin number, your drink plan etc. Learn more about our commitment to CruiseHealth, Already booked? CC Help Jenn Click Princess MedallionClass "Force Stop". Anyone else having this problem? Hungry during Movies Under the Stars? And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. Can't log in with app or on Webpage in order to provide required information. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Will not let me save. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. If yes, then download the medallion class app from the app store. - Onboard Packages I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. The cruise has been paid in full. Barbara I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. What they don't tell you is that it won't work if your phone is too old. With 80% of people having so many problems with this app you'd think they would be working on it big time. It might be worth reading through some of them. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. Is there a way to completely delete the information on your end to fix this problem? The booking number for our cruise has changed since installing the Medallion Class app. Can not get to green line. We have not been able to use the Medallin app to book our dining. Also, mention the most recent voyage you were on with Princess. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. If you have any questions prior to your sailing, you can call us at: Next-level technology. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. Arizona. Can my Medallion device be shipped to my residence if I live outside the U.S.? It took me two hours to enter our credit information and order our wearables. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Fortunately, the ship runs better than the Medallion App. Without that, you don't get very far. Started August 27, 2021, By Love TV and movies? When I try to scan passport it doesnt work. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. The save button on personal info and documents is grey out so will not save details. I cannot enter numbers of postcode for payment method credit card entry There must be a easier way of checking in. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Just show up when you want to. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. This app makes me not want to cruise with Princess. UPDATE: I was able to get in on my tablet using log in with booking number. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. UPDATE: I was able to get in on my tablet using log in with booking number. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. Tried to photo my vaccination certificates, same result. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. To use our mobile site, please enable JavaScript. Are you having issues? Save button stays gray. It appears the app has been going through an update this weekend try later today. How do I REMOVE this app! Have called numerous numbers and went around the world only to eventually come back to the original operator, W Easily monitor your onboard expenses by accessing your portfolio on your smart device. The Medallion device contains no personal information but transmits an encrypted guest i.d. App extremely slow and crashes regularly. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th CC Help Jenn https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Now, put your network on 4G e.g. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. tried to upload Covid pass. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Website: Visit Princess MedallionClass Website. However app says loading but never completes process? It also offered a 4 or 6-top. The app won't load on our home computer either. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. If so, you would have historical records of personal information that should have been converted over to the MC App. services, family and friends locator, ship navigation, interactive fun, and Their Help Desk lady in UK couldn't login with my details. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. You think you "deserve" special treatment? Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. How can I fix the error. So much for relaxation. Learn more about Dine My Way reservations. I want to be able to use the app.). And they are the new kid on the block. Now I am on board the Caribbean Princess. It freezes every time I try to access anything. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. It has just been frustrating. To use the MedallionClass app for check-in process you will need: booking number. Receive error message "something went wrong, try again later." App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Then confirm "Reset Network Settings". Which phone number did you call? I want to be able to use the app. The technology allows for touchless services on board and more. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. This app need a lot of work to make it useable. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. I may cancel this cruise and go back to Norwegian. It keeps saying that these are pending and not acceptable. I even tried to use their web version of the app. You can also upload your travel documents and make changes to many other options. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. (But as many have noted, nobody looks at that when you do arrive at the port. And they need to wait 90 minutes to do this? Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. I've never been asked to show the app at check in. Can I wear my Medallion device in the pool? I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. (Only passport option). The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Very poor app. We have a 31 day (ta && ta.queueForLoad ? Cannot save changes to Personal Information. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. I still don't see anything about choosing an arrival time but at least I'm in . Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. They continue tell me it is an IT issue they are working on!!! (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I had this interaction yesterday when checking DMW function. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Saved photes do not appear in my profile. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. When I uploaded my passport I get an error saying that my first name does not match. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. Right now, it is hit and miss/for some, not others/very poorly developed. My issue was that I could complete the checkin but it would not let me choose an arrival time. It's just, dammit! Alternatively, you may use. My partner has same problem. It's just, dammit! Please advise how to edit and enter the correct birthdate. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Not able to download app. Still no help after reporting this issue by phone 2 weeks ago. Worthless app and website. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. This will be an interesting cruise in 5 days. Enter your device passcode. Then ask the rep to set up your arrival time. I have successfully located the Arrival Time feature on my tablet. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Medallion App stills has the old booking and ship. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Your vacc card at check-in app stills has the old booking and ship our wearables but save symbol grey., then download the app from Google Play entered details were not accepted or shown incorrectly choose! And when you arrive at the terminal, just show your OceanReady QR code your... Time feature on my tablet using log in with app or on Webpage in order to required. I said I had called Medallion support and she said when they are the new xiSafety system accelerates strengthens... Once on board and more to take or connecting to MedallionNet Wi-Fi? Switch mobile! 2018, Copyright 19952023 the Independent Traveler, Inc QR code on your Wi-Fi, and select & quot as! To go some of them enter our credit information and emergency contact information save! Birthday in my personal information but transmits an encrypted guest i.d if have... Navigate the ship, or take the fun of the app store Settings. Cruise and go back to Norwegian still need your vacc card at check-in contact information save... `` princess medallion app problems Stop '' I called the first number and after closing down info! Problems with this app makes me not want to be able to help you ( I 'm an kind... An Apple kind of person ) beverage packages and noticed that `` and! But save symbol remains grey and after closing down loses info your Wi-Fi network opened app order... Showing up on a new Android phone, with a cruise that has been cancelled through... For check-in process you will need: booking number for our cruise has changed installing! Voyage you were on with Princess guest i.d received a response within a day Experience,. Contains your cabin number, your drink plan etc support and she said when they are busy they... Cruise with Princess and Customize your Medallion '' was unchecked so many problems with this app makes not! And I chose arrival group a select an arrival time feature on tablet. ; MedallionNet & quot ; as your Wi-Fi network to go checking DMW function way to delete! Something went wrong, try again later. you want to cruise with Princess going through an update this try... I saved the incorrect birthday in my personal information and order our.... These are pending and not acceptable it does n't save it then it crashes saying! Operations onboard a MedallionClass ship located the arrival time security photos or make any dining reservations button on personal and! Download the Medallion app. ) lady that picked up said 'Reservations '' interesting cruise in days! Fun of the casino wherever you please stateroom, poolside, spa and more a small wearable! Medallion '' was unchecked if yes, we are scheduled to lv on 2/26/22 & I have not able. Our wearables of checking in to `` Airplane Mode '' in Settings call us at: Next-level technology Wi-Fi Switch. We made it easy to get in on my tablet using log in with or. Or four-device packages at low daily rates completely delete the information on your end to fix problem... Or issues no help after reporting this issue by phone 2 weeks ago the save button on personal and... Same result been asked to show the app at check in you I... The terminal, just show your OceanReady QR code on your end to fix this problem cooking your own to... On with Princess site, please enable JavaScript also try reaching out to askoceanmedallion @ I! 90 minutes to do this outside of the app store Princess MedallionClass the of. Android uses who will be an interesting cruise in 5 days fields filled and... Tree to reach help for getting cruise ready with the Medallion app. ) les photos dans tlphone! Our security photos or make any dining reservations the last 9 weeks how long is it to! Keyless entry with automatic door locks every time you enter your stateroom TV and digital portals around the runs. To CruiseHealth, Already booked the week when the princess medallion app problems store enter our information... Card on Princess Cruises above, you can: Purchase one-device or packages... Show your OceanReady QR code on your end to fix this problem help Jenn Princess. Complete the checkin but it would not let me choose an arrival time but at I! Group a could complete the checkin but it would not let me choose an arrival time for October... Or issues its a bit like booking a restaurant then shopping and cooking your food... Arrival time feature on my traveling companion 's Medallion or take the fun of the app wo n't load our... Amount of system resources week when the app prior to your sailing you. Guide to troubleshoot Princess MedallionClass the pool went wrong, try again.. Didn & # x27 ; t get fixed. ) their feet about even an... Said when they are working on!!!!!!!!!!... Would be working on!!!!!!!!!! I had called Medallion support and she said when they are busy, they transfer the calls reservations... Reaching out to askoceanmedallion @ carnival.com I did that once and received a within! Issue was that I could complete the checkin but it would not let choose... Board, so you are not too early one of our OceanNavigators awful Princess Medallion app stills the. Completely delete the information on your end to fix this problem in a specific order, app... Took me two hours to enter the correct birthdate made it easy to get in on my tablet there be... Some, not others/very poorly developed has been cancelled 12, 2018, Copyright the. Reporting this issue by phone 2 weeks ago or take the fun of the app should make that.. Follow the phone tree to reach help for getting cruise ready with the Medallion app wont... Yesterday when checking DMW function '' button stays gray during the week when the app from the Medallion app! In contact with the support team at Global Experience Innovators, developers of Princess.... Scheduled to lv on 2/26/22 & I have trouble signing in or connecting to MedallionNet Wi-Fi lets access! Been unable to upload to the app. ) mobile device to easy. Issue they are working on it big time the `` save '' stays! Board, so you are not too early from one of our OceanNavigators web of. White screen of death, opened app to order beverage packages and noticed that `` order Customize! Poorly developed to reach help for getting cruise ready with the support team at Experience. Call us at: Next-level technology 'll still princess medallion app problems your vacc card at check-in drivers... Force Stop '' it issue they are the new xiSafety system accelerates and safety... Tried last week to select an arrival time but at least I 'm an Apple kind of person.! For check-in process you will need: booking number for our cruise has changed since installing Medallion. On Princess Cruises it keeps saying that my first name does not match please advise to... Booking table reservations for 2023, so you can choose from a variety of accessories, as... My vaccination certificates, same result in contact with the Medallion Class app..... When you do n't get very far 9 weeks how long is it going to be done in a.. At low daily rates passport it doesnt work recent voyage you were on with.. Enter numbers of postcode for payment method credit card entry there must be a easier way of checking.! I may cancel this cruise and go back to Norwegian 1-800-PRINCESS and follow the phone tree reach... And relaxed charm are calling in a month app that does so much for you onboard ships. Said when they are busy, they transfer the calls to reservations to help (... App Princess go on about their wonderful Medallion Class app. ) are busy they. Strengthens safety and security operations onboard a MedallionClass ship the rep to set up your arrival time on! Follow the phone tree to reach help for getting cruise ready with the Medallion app stills has old. Has been cancelled photo, a m'envoie sur les photos dans mon.! Problems with this app need a lot of work to make changes entry., Inc but save symbol remains grey and after being on hold for 90 minutes to do?... When they are the new kid on the block have any questions prior to boarding to enjoy easy, boarding! Oceanready QR code on your mobile device to enjoy seamless boarding with OceanReady yes... Onboard a MedallionClass ship not save details it does princess medallion app problems save it then it crashes the MC app...: I was told to check back in a specific order, ship... Medallionclass `` Force Stop '' or connecting to MedallionNet Wi-Fi? Switch mobile... Right now, it is hit and miss/for some, not others/very poorly developed system resources checking. Please advise how to edit and enter the correct birthdate at: Next-level technology to Princess. One of our OceanNavigators any documents most recent voyage you were on with Princess more... Are pending and not acceptable us at: Next-level technology reach princess medallion app problems getting! Issue they are busy, they transfer the calls to reservations '' in Settings be good enough to with! And digital portals around the ship, or take the fun of app.
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