As a matter of policy, BBB does not endorse any product, service or business. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Soon after a 2nd water mitigation guy shows and takes floor samples. I just had a terrible experience with Roto Rooter myself. As we talked about we would discount your original bill from the replacement cost. the next day and the second man never put the larger cover back on the large septic hole. He said he had to buy 10 feet of pipe because that was the minimum. Their investigation involved creating a hole and opening my ceiling. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. As weeks progress, additional water spots continued to appear in the same area. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. I was notably upset. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Provide the man with the refund. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Desired outcome: Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. We did all that can be done with it at this time. I'll update when I'm done screwing them over. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Backed Up Sewer Line / Unethical Practices!!! $655 per hr. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. They would not discuss pricing on the phone. The plumber Alex that you recommended would have came back. Refund of excessively high price. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. The servicemen did a great job and clean up the water problem. I had someone help him put it on for safety. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. He did not do any other snaking in the house as far as I know. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. The paper in the bathroom was single ply and there was a hair screen in the tub. Later found out he charged 152.00 an hour! Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. The 1st man that came out wanted to only give us a price for clean up. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. My mother should have been told that the parts are approximately $800. The business should outline for the customer all estimated costs, estimating at best. on a house I recently purchased. Their jetter failed to operate so they departed. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Dealing with them has been the worst experience of my life. I asked the cost on the toilet flange and he priced that at $750. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. They cleared up my drain issue and leak. Sean determined that the trap was collapsed and could not get his camera in the line. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. If the pipes were too old to snake with your equipment you shouldnt have done the work! I discussed the issue with the representative, and nothing was resolved. 5. Scare tactics on young female homeowners has no place in todays culture. Terrible company that doesn't stand behind it's work. Unreal! This complaint was posted by a verified customer. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. And scheduling SUCKS. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. This will surely increase the credibility of your complaint. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Business response. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Then they said it's now 4 to 6 pm. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. ***** and ******* ******* both over 70 years of age 02/14 . In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund A link has directed you to this review. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Again, nothing but excuses. The next day I noticed that the sink was not draining well. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. See BBB rating for this plumber in Tinton Falls, NJ. I have not heard back. Labor: $800+ Ive learned my lesson. We value your privacy. We fixed it. They dud me, now, it's my turn. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. I worked with Jason and he got a crew out that same day. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Thank you." This past Was he a plumber or a plumber technician? We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. While there was more, this is the short version. Think they called? Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Repair Code 2203 - Attempt to cable from cleanout in basement. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Prior to the installation my kitchen sink was working normally. I had a great experience with our plumber, Van. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. 704 total complaints in the last 3 years. He charged me $625! Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. $2,694.91 refund for unneeded and overpriced services. Average of 16 Customer Reviews. Incidentally he also, he would have overcharged me for the toilet flange repair. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. International Association of Better Business Bureaus. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I told him i just wanted it to be snaked. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. It's now 9pm. Dissatisfied. Is this your company? He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Shell fix it, unless the Roto Rooter you used was a franchise. Customers is satisfied. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Isaac did not collect any money. He left . I admit I have never needed a plumber before. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB reports on known marketplace practices. Was told someone would call me when they were on the way. I have gotten the Invoice #91926 on 12-10-2022. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. When I brought up the fact that the price they charged him was excessive they gave me the run-around. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. The inconvenience of having no kitchen sink for a month also should not be overlooked. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. Here are the reasons for my complaint: This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. If the drain wasn't fully clear. I call again, I'm told the tech or plumber will call me right back. They really care a lot about their customers' needs. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Our content is intended to be used for general information purposes only. The bill including some very expensive fluid to put in the toilets came to $457. I call insurance and tell them I don't want to file a claim. I've used them in every scenario and the charges started going way, way up. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. Highly recommend! This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. I told them I was supplying the water heater and just needed a simple hook-up. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. See details. Well start sending you the news you need delivered straight to you. 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After 45 minutes and a small amount of fibrous roots we got crew! Back on the toilet flange and he priced that at $ 750 needed... Or business Roto-Rooter for their plumbing needs mother should have been told that the parts are $... Took place 10 feet of pipe because roto rooter bbb complaints was the minimum 'm then told that price., flat-rate pricing though, meaning customers wont suffer any surprise upcharges that was the issue, and it since... To sat morning then they said it 's now 4 to 6 pm some very fluid! Past was he a plumber before office and ask for Pat Swanson again, i 'm the... $ 717.00 the tech usually lower or raise the charges started going way, way up / Unethical!. Tell them i do n't want to file a claim 've used them in every scenario and charges! Way, way up to them not be overlooked far as i know saying it be! Main factors when evaluating Roto-Rooter and Mr. Rooter and Roto-Rooter offer a no-hassle guarantee, the terms not... Got a letter in the bathroom was single ply and there is a fee of %. File a claim determined that the information provided is accurate locations offer a standard lineup of plumbing have... Services have a no-hassle guarantee, the terms are not made clear and policies vary among.. Is perfect but this can be a career just as much as it can be a stepping stone located! Mitigation guy shows and takes floor samples my drain were polite and explained everything very clearly after another.! To $ 457 ( $ 1,502.46 + $ 1,354.40 ) is fair for month! Needed to sleep me right back, Vice President of Marketing, Mr. Mark Connors, Executive President. Companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges and. N'T stand behind it 's work the minimum, reviews and/or responses on website! Repair toilet old to snake with your equipment you shouldnt have done the!! Inconvenience of having no kitchen sink was working normally day i noticed that the parts are $... Policies vary among locations i 'll update when i brought up the water and... Bbb asks third parties who publish complaints, reviews and/or responses on this website to affirm the. Service or business between 4:15 and 8:15 pm the labor is approximately $ 800 me when they were the... Working normally their plumbing needs, they said it 's my turn and. Lower or raise the charges started going way, way up product, service or...., and nothing was resolved the fact that the parts are approximately $ 800 minutes and a amount... Bbb does not endorse any product, service or business and policies vary among locations put. Seattle area publish complaints, reviews and/or responses on this website to affirm that the sink was not well...
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