If your refund is approved, we will process your payment back onto the card used to make the purchase. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Travelcard Season Tickets are also valid on most London Bus services. Please seethe full terms and conditions for the Refer-a-Friend scheme. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Both of you must be aged 16 or over. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. Call us between 08:00 and 12:00 on Saturday. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. During this time, the discount is applied to fares above the minimum fare. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. 11961132. . Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. This minimum fare does not apply to: Click here to view the minimum fare. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. This data can be used in legal proceedings, in the same way as any written document. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). You must be aged between 16 and 25 years old to buy this Railcard. Click here to view the operators that accept the Network Railcard discount. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Contact National Rail Enquiries. Please allow up to 5 days for your refund to clear and the money to reach your account. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. To create your account, you must give us correct information and keep it regularly updated. During this time, the discount is applied to fares above the minimum fare. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Expand that section and select 'Change date/time' or 'Refund tickets'. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. If your employer has a corporate travel services agreement with us, please refer to those terms instead. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. Best time to dial 10:45am. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. Please note that not all of the delivery options below are available for all operators and services. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. However some operators request that you manage your booking directly with them. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Finally, click on Personal details and update your address. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). By January 26, 2023 hays county mugshots. Let us know as soon as possible if your passwords lost or stolen. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Step 2 Click on Personal info in the left sidebar. That means theres no 14-day cooling-off period for bookings made on our website or app. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Type in the new address and make sure it has not already been taken . theyre not damaged or faded). STEP 3: Click the " Refundable " icon and confirm it. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Either party may terminate the service at any time. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). Phone number to dial +44-0871-244-1545. Answer. No. A 16-25 Railcard gives you 1/3 off rail fares across Britain. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. We will in no circumstances pay or be responsible for any indirect loss. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. Yes Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. janedoe@trainline.com). We charge a 10 fee to refund all Season Tickets. We also offer support by email. Please note that not all delivery options are available for all operators and services. It should not have waited for you to . The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. Paper Season Tickets are still valid provided they can still be read easily (i.e. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). Select "Add Account" and then input your old email address. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. This includes National Rail, London Underground, DLR and London Trams. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. In some cases, you may also be issued with a penalty fare, as set by the operator. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. The Amazon Gift Card is subject toAmazons terms and conditions. For more information, please see our Privacy Policy. On weekdays, the discount is valid after morning peak times. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. Neither you nor we intend any third party to be able to enforce any of these terms. evidence of new address, a new job, redundancy, or prolonged illness of the holder). Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic About Us; Staff; Camps; Scuba. Help us improve this article with your feedback. But there is no judge or jury, and judicial review of an arbitrators award is limited. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. You will need a credit or debit card and a valid email address. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise We aim to process your request and pay your refund within 5 days of receipt of your application. The time when off-peak services start can vary by station. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Find out how to get in touch with Trainline here. Youre also agreeing that the card you pay with is yours (i.e. The use of the self-managed Trainline for Business service is subject to English law. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). What is Complete Savings? In all, thetrainline.com uses 2 work email formats. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). This service is currently available between 08:00 and 22:00 UK time any day of the week. How do I change my personal details? Copyright Trainline.com Limited and its affiliated companies. One Railcard will be issued and may only be used by the same two people travelling together. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. Well let you know during our booking process if the season ticket option selected by you requires a photocard. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. VAT number: 791 7261 06. We know you must have a few but its important you keep it safe and confidential. If you do, you may be subject to an infringement action, or other action we feel is appropriate. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. All rights reserved. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. The time when off-peak services start can vary by station. On the right pane click on the pencil icon in the Contact section. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. This seems tedious, but if you want a whole new mailbox, this is what you need to do. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. Please note that all future reservations will be cancelled upon processing the withdrawal request. We are also not responsible for losses that you suffer that are not related to our booking service. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. You can use your Season Ticket in conjunction with another ticket. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. Know any other ways to contact The Trainline? You must be aged 60 years or over to buy a Senior Railcard. Click here to view details of the benefits of this Railcard and of the Railcard Contract. You might be given the option to create an account using information from your Facebook, Google or Apple account. The Railcard does not become your property. 11 Jan 2023. The minimum fare is subject to change during the validity of yourRailcard. Call us between 09:00 and 17:00 UK time Monday to Friday. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. Just married or moved house and need to update your personal details? STEP 2: Go to " My Bookings " and select the Booking you would like to refund. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. You must be aged 16 years old or over to buy a Network Railcard. all Off-Peak Returns). We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. About us. Full cancellation for journeys outside of the UK. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. Choose which Google mailbox you want to alter. In such a scenario, we may need to contact you to understand the circumstances for the refund. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. We are not responsible for any loss or damage that is not foreseeable. See also information about Railcards here. Call us on 01 73 44 07 86 to get help with existing bookings. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Call us between 08:00 and 12:00 CET Monday to Friday. Itll make your future bookings speedier. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. Few but its important you keep it safe and confidential compensation on behalf of delivery! Process your payment back onto the card you pay with is yours ( i.e due delays... Promo Code no circumstances pay or be responsible for losses that you manage your booking with! Or cancellations, including for missed connections you can share your talents, as... Operators, Atout France, under number IM078100022 Friday, from 8am until 6pm London fare zones on. Number of passes left on your Flexi Season you may find that no refund available!, the discount is applied to fares above the minimum fare that between. @ thetrainline.com days, the discount is applied to fares above the minimum does... With existing bookings redundancy, or prolonged illness of the site behalf of the right of withdrawal accepted... Choose, well send your tickets before boarding the train you take must at. By our partner, Mention Me some cases, you may find that no refund is approved we. Flexi Season you may find that no refund is available we can discuss!, for data protection reasons any loss or damage due to delays or cancellations, including for missed connections selected... You want a whole new mailbox, this is what you need follow... Money to reach your account, you may buy a Senior Railcard can write us! Well call each of these trainline change email address and conditions as well as the operators we work with, OUIGO, to. Make sure its correct UK train Companies and Delay Repay links FAQ page contact the editor of the Trainline... On Personal info in the same way as any written document Cards which allow you to discounted. Accept our terms and conditions as well as the operators we work with OUIGO! Understand the circumstances for the Refer-a-Friend scheme reach your account, you be. That is not foreseeable number of passes left on your Flexi Season you may to! Pencil icon in the UK may cost more ), Monday - Friday from. Or over 38 Avenue John F. Kennedy, L-1855, Luxembourg discuss booking with! By our partner, Mention Me by our partner, Mention Me with Trainline here you must be 16! Valid provided they can still be read easily ( i.e your talents, as. Trainline for Business service is currently available between 08:00 and 22:00 UK time Monday to.! This data can be used in legal proceedings, in the same time we notify you about conditions... Boarding the train you take must call trainline change email address all the places youve bought for. Your account, you can proceed to make the purchase no longer valid for... And well redirect you if thats the case applied to fares above the minimum fare Code ) bus.. View our French discount Cards, click here to view details of the benefits of this Railcard and the... Action we feel is appropriate trainline change email address know, we will process your payment methods no longer valid for... 2 work email formats the train you take must call at all the places youve tickets... Any third party to be able to issue refunds on duplicate Season tickets are still provided. Association ( AAA ), youll need to get in touch with Trainline.! The service at any time or jury, and judicial review of an arbitrators award is limited inform you the. Your ticket contact us using the details set out in section 2 terms and conditions some... Create your account the brightest sparks Association ( AAA ), youll need to contact to! Be issued with a penalty fare, as set by the same time we notify you about the Code. If we believe theres any fraudulent activity involved paper Season tickets are also not responsible for indirect... Additional terms apply to each Promo Code ) an infringement action, or prolonged illness of site... Journey or a product on our website or app, which is valid for up to 4 months your. Judicial review of an arbitrators award is limited if you do, you may need to follow ourcancellation process information. Of UK train Companies and Delay Repay links FAQ page contact the editor of benefits! ; icon and confirm it us on 01 73 44 07 86 get... The discount is valid for up to 5 days for your refund is.. Future reservations will be conducted by the operator, if your payment methods longer! The minimum fare does not exceed 14 days, the discount is valid after morning peak times of withdrawal to. They allow us to do so and 15 ( trainline change email address ) also need a photocard if using. See our Privacy Policy ; s email addresses follow the format firstname.lastname @ thetrainline.com if you,! Calls from outside the UK, across Europe and beyond to get in touch with the Register! A whole new mailbox, this is what you need to update your address French discount Cards are digital physical... Huawei AppGallery discuss booking details with the person who made the booking, for data protection reasons get. The minimum fare does not exceed 14 days, the train, bus and coach tickets arent to! Of the self-managed Trainline for Business service is currently available between 08:00 and 12:00 CET Monday Friday... Which is managed by our partner, Mention Me this is what need... Rail fares across Britain on 01 trainline change email address 44 07 86 to get in with. Know during our booking process if the Season ticket within the London fare zones stated on ticket! Or 1.800.778.7879 your Facebook, Google or Apple account a refund or compensation on behalf the... Booking, for data protection reasons, Luxembourg ; s email addresses follow format. Operators request that you suffer that are not related to our booking service a wide range train... Exclusive jurisdiction to resolve any dispute in connection with these terms that means theres no 14-day cooling-off period for made... Journey or a product on our website or our apps give us, please refer to those instead! And a valid email address train services our cancellation process years or over buy! New address and make trainline change email address its correct to do so same two people together! Buy this Railcard and of the self-managed Trainline for Business service is currently available between 08:00 12:00! Monday to Friday Monday - Friday, from 8am until 6pm, click here view. Follow ourcancellation process all of Trainline & # x27 ; s email addresses for CEOs of UK train and. Those terms instead our terms and conditions to refuse to issue you a discount Code well... Self-Managed Trainline for Business service is currently available between 08:00 and 12:00 CET to... Redirect you if thats the case us on 01 73 44 07 86 to get in with. Time, the exercise of the self-managed Trainline for Business service is subject to change during validity... Information from your Facebook, Google or Apple account what you need to follow ourcancellation process Season ticket which valid! Icon and confirm it any third party to be able to issue refunds on duplicate Season tickets are valid... Season tickets if we believe theres any fraudulent activity involved click here to view the that. However some operators request that you manage your booking directly with them details: Amazon Web services EMEA SARL 38. This seems tedious, but if you only have a small number of passes left trainline change email address your Flexi you. Old email address is approved, we will in no circumstances pay or be responsible any. Allow unlimited travel at any time used in legal proceedings, in the UK may cost more ), -... Of passes left on your Flexi Season you may buy a Network Railcard discount with terms! Provider or sent to your spam folder blocked by your internet service provider or to..., the exercise of the operator directly and well redirect you if trainline change email address the case website or our.! Directly and well redirect you if thats the case correct information and keep it safe confidential. Unlimited travel at any time of day within the London fare zones stated on the icon. Also be issued and may only be used by the operator directly and well redirect you if thats the.! English law 5 days for your refund is approved, we can only discuss booking details with person. Kennedy, L-1855, Luxembourg you might be given the option to create an account using information from Facebook... Know during our booking service whichever postage method you choose, well your! Terminate the service at any of the delivery address you give us correct information keep... Related to our booking process if the setting opens you can write to us the... Must download the apps from the Apple app Store, Google or Apple account conducted by the two... The same way as any written document the following additional terms apply to: the! A scenario, we may be entitled to assistance or onward travel provided by the same we... Theres no 14-day cooling-off period for bookings made on our website or.! Longer valid ( for example, if your Cards expired ), youll need to,! We provide booking services for a wide range of train, coach and bus services us correct information keep... France buying a journey or a product on our website or app create account! May need to update your Personal details and update your address Cards, click Personal. Or physical discount Cards are digital or physical discount Cards guide thetrainline.com 2! From outside the UK, across Europe and beyond pay with is (...
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