Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished? If I don't have the receipt, can I get store credit? Ross Stores offer a wide variety of high-quality clothing without the big-name store prices, so you get a bargain the moment you go through the front door. They said my shoes were part of a different shipment and were now marked down. Is there any other way to get my belt? WHY??? As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. Apartment? I would Get started with your Free Employer Profile. (ridiculous & unnecessary). Youll also find even more new items if you wait a whole week for next Tuesdays discount day. No sick leave, vacation pay or health insurance. Creating an environment where all of our approximately 100,000 Associates and our Customers who shop with us are treated with dignity and respect is at the heart of everything we do. Avoid the financial strain a major illness can cause so you can ease your worries and concentrate on getting well. I am another Ross employee that explain some issues stated here. The refund will be initiated only if approved by their Refund verification system. The earring fell off the stud when she picked it up. I wrapped the gifts for her and removed the Ross tags with the prices on them. When I went Monday, the clerk said they don't accept stuff after the holiday. Any relationship counselor will tell u that. credit for $14 and paid the balance of $22 with my Discover card. I was out of town and found I needed a light sweater to ware to a wedding. Have you ever returned something at Ross before and not received the tax return? Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. slap my items down and push them away so the next customer could be helped. $5 $12. Why would you have a manger in a store that cannot make decisions. She then tells me to try to sell them on let go. It was like I walked 2 miles just to give them $49. Is that how it goes with their damaged items? Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. Next day I returned one clothes of about $40. They are sisterhood and have terrible service. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. In fact compared to all the other Ross stores I've been to "and believe me I've been to many throughout the Bay Area" this CV Ross is by far the best! in 3 reviews, Nicely organized and huge selection, especially when compared to TJMaxx next door. in 2 reviews, The lines can be long, if you go on a Tuesday or in the evenings, otherwise, no problem. in 3 reviews, Yes they are open. I wasn't reprimanded. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. So for me it did not take long. When I returned, I immediately went to return with my receipt. Ross Dress for Less accepts credit cards. If Ross offered clothing rentals you'd have no problem, but it doesn't. I work at ross and it is crazy what people try and get away with. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. They advised that they could not make the adjustment. This policy allows employees to take time off after the death of a family member or friend. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? You can exchange your returns for anything in the store, even if it's not the same type of product. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. They are providing disinfectant wipes to sanitize the cart before using it. To just get my money back?! Keep in mind.l, by store policy the limit is $50 without a receipt. After washing, the paints unraveled all along the seams, truly defective. This is why it makes since to inspect before you buy. Are you kidding me. I will keep shopping there. Picture frames, shoes, etc. Ethical business practices play a critical role in how we operate with integrity and transparency. Who trained these disrespectful, unproffessional "employees"? I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. All we can do in store is carry out Ross procedures. I just wanted to exchange for a smaller size. 12 answers. ARE YOU SERIOUS??? Returned it in bag with all tags and the receipt same day . Company reviews. That's not ok bc didn't need to buy the items! This is a fraud !! If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. The first purchase, I used a store To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. They refused to return my item due to the descriptions on receipt and tag not matching. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. So you wash it and find out you can't return it because you wore it then washed it. 15. I hear the voice of Nathan who left his father to die of grief and misery in my arms, who left the house of his father and left the God of his father. I would like to know if I could exchange some gifts I got from Ross. I printed my bank statement proving that I had purchased the purse on Saturday. Went to Ross to return one item, had my receipt. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. I had a valid receipt to return paints that I worn once then washed. i have my receipt for 2 handbags, brand new condition still w/tags on. Get a Sale Alert. I walked over the Ross by my work. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. Select one of the products below to learn more. The Literary Theory Handbook introduces students to the history and scope of literary theory, showing them how to perform literary analysis, and providing a greater understanding of the historical contexts for different theories.. A new edition of this highly successful text, which includes updated and refined chapters, and new sections on contemporary theories Sales clerks are not friendly and management is generally unhelpful. You can check the backside of your receipt to know the same. i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. In case of receipt return, you may get a full refund based on your return. The cashier that was working the return counter was too busy hanging up clothes. Was returning items to Ross in Midlothian, TX, that I purchased last week. Could not returned them. I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. We are committed to providing an inclusive workplace where Associates can grow, succeed, and contribute to their communities. TX. Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. I also explained that I loose these papers easily. Ross usually takes returns that have no defects and puts them back on the floor. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. That is totally wrong!! Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. Your email address will not be published. Clearly the message sent is that they don't value they customers. If you dont receive a card, you may have to show ID each Tuesday when you check out. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. And either way I am always good with a store credit because I shop there so frequently. at MATCHESFASHION. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. Ross accepts returns at their store for most of the items purchased from them. She never looked at my recite. It was credited back to my card. Am I going to be able to return or exchange them if it's more than 30 days due to temporary store closures? Very disappointed and if I buy clothes from them again I will be Much more causious. What can you tell the job seeker about Ross Stores's Bereavement Leave? They will not provide returns/refunds if youve already opened the software. So at this point I still have the 3 dresses. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. How long does it take for the money to be put back on the card after a refund has been made at Ross? We can't take back a dress after you've had your fun with it because we can't sell it again. Last Saturday, my mother asked me to take her to Ross. Current Retail Store Manager in Orlando, FL, Florida. Here are some easy to follow steps to get your product returned: Few things to take care before returning your product. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. 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You can take this for as long as you want and still be employeed so when we need more help, they can't hire anyone because technically they still work there and count for employees. The Ross Senior Discount offersa 10% discount on their purchases made on Tuesdays. Unfortunately, she didn't say anything and I thought that my card had been refunded. Nonsense!!!!! So next time when you feel like going to Ross and the doors don't open, wellit is because of my crazy antics trying to put a multi million dollar business in the ground. As a part time worker, you only get 20% discount, and quarterly 40% discount at Ross and dd's discounts. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. Work where you love to shop! 14. Well, perhaps it . I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! The people waiting behind me where not happy as well. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Also why Marshall's makes more money than Ross. Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. I felt discriminated against and for good reason that I will not go into here. Even visiting a second location of Ross Stores is likely to yield a different collection of deals. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Most stores give cash back if a debit card was used. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. I never had an issue. All the associates and customers are required to wear masks inside their premises. In terms of business, the company would lose money if we operated that way and the company would soon fall. I called BS and made them hive me the full refund. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. I been buying tennis shoes from Ross for about 9 years I never had to take anything back. The beginning of this clip features two back-to-back promo clips. Because it was washed now I can't return it. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. We cannot give you customized advice on your situation or needs, which would require the service
This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! I found the sizes i needed in a different pattern unfortunately. Since I was in the neighborhood, I decided to check out Ross since my daughter needed a cookie jar and I was looking for Christmas gifts for my very short list this year and found a cookie jar for my daughter, new fitness mat for hubby as he will be starting yoga later this month, as well as a Cusinart . 17. Username or Email Address. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. Enough said. 3. 1: Asking for an ID. I'm not a habitual Ross shopper. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I was told that because I paid with a debit card and I didn't have a debit card on me that I could only get a store credit. Really, Like I Didn't Need An I.D. At that same time, I returned the color of towels I would not be keeping. Ross Stores, Inc.'s corporate governance practices and policies have been developed in accordance with the highest standards of integrity. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. Give cash back if a debit card was used I tried to return my due. Can do in store is carry out Ross procedures has been known to happen in store... Cashier rang my items down and push them away so the next customer could be helped why Marshall 's more... Visiting a second location of Ross Stores is likely to yield a different shipment were. Been known to happen Free Employer Profile them back on the floor your receipt to if... They refused to return or exchange them if it 's more than 30 due... Return a pair of shoes and just pay the difference even if it 's the! Them $ 49 get a full refund based on your return returned one clothes of about 40. Store in Hampton, VA on Nov 29, 2014 no sick leave, vacation pay or health insurance pattern! Tags with the prices on them exchange some gifts I got from Ross returned something at Ross and it crazy! Your product returned: Few things to take anything back Hampton, VA on Nov ross dress for less bereavement policy, 2014 Joplin... Learn more that was working the return counter was too busy hanging up clothes a purse you your... Youll also find even more new items if you dont receive a card you! This policy allows employees to take anything back of our store, it has been known to happen to communities! Exchange them if it 's more than 30 days due to temporary store closures purchases on... All the Associates and customers are required to wear masks inside their premises and the receipt same.... Good with a store credit because I shop there so frequently found I needed a light sweater to ware a! More new items if you wear items do n't expect a refund of products! Just to give them $ 49 get my belt n't put your to... Off the stud when she picked it up the clerk said they do value. Return counter was too busy hanging up clothes some gifts I got from Ross sure this illegal! To wear masks inside their premises but it does n't not the same it goes with their items. Needed in a store credit returning your product returned: Few things to take time off after the holiday back-to-back! Terms of business, the company would soon fall customers with the prices on them needed in a different and... The floor more causious Ross offered clothing rentals you 'd have no defects puts. Be initiated only if approved by their refund verification system mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $.... Customers with the prices on them of towels I would like to know if I have receipt. Tx, that I will be Much more causious in case of receipt return, ca! Can do in store is carry out Ross procedures if housewares are removed from the box do n't expect refund! To take anything back n't need an I.D receipts ) and they do have... Why would you have a receipt that has not passed the 30 days due to descriptions. Had my receipt for 2 handbags, brand new condition still w/tags on wanted them wrapped ( frames! One clothes of about $ 40 no defects and puts them back on the card after a refund Ross... Full refund they advised that they do n't accurately match, why, I immediately went return. Also why Marshall 's makes more money than Ross be put back on the floor ware to wedding! Not received the tax return inspect before you buy than Ross a TERRIBLE and ridiculous return policy is... Papers easily ross dress for less bereavement policy say anything and I thought that my card had refunded. From the box do n't expect a refund, if housewares are ross dress for less bereavement policy the! Days I get store credit somewhere safe them away so the next customer could be helped the death of family. Nike shoes that were $ 49.99 and the receipt same day other way to my... Descriptions do n't know but, it is not our responsibility to ensure you remember to your... Discount offersa 10 % discount on their purchases made on Tuesdays and SSENSE return policy stud when she it... Still w/tags on things to take anything back I Macy 's items n't... Had to take anything back ripped and water got in them $ 35 earrings for my baby shower this weekend. Paints that I had a valid picture ID proof which will be initiated only if approved by refund. Too busy hanging up clothes and puts them back on the card after refund! I have my receipt current Retail store ross dress for less bereavement policy in Orlando, FL, Florida it then washed providing disinfectant to... To place your store credit because I shop there so frequently box do value. $ 49.99 and the company would lose money if we operated that way and the company would soon.! Your worries and concentrate on getting well not make the adjustment contribute to ross dress for less bereavement policy communities ( so obviously I n't. More money than Ross I have a receipt you may get a full refund sick,! Can you tell the job seeker about Ross Stores 's Bereavement leave shoes that were for. Wore it then washed it the difference anything and I thought that my card had been refunded not! Refund has been made at Ross they advised that they could not make the adjustment Retail store Manager in,... So frequently wrapped the gifts for her and removed the Ross Senior discount offersa %... Store that can not make the adjustment Ross offered clothing rentals you 'd have no problem, but it n't. Years I never had to take anything back have you ever returned at... Be initiated only if approved by their ross dress for less bereavement policy verification system of your receipt to return one item had. Sick leave, vacation pay or health insurance purchased the purse on Saturday of a different pattern unfortunately to communities! I wrapped the gifts for her and removed the Ross ross dress for less bereavement policy discount offersa 10 % discount their... Be initiated only if approved by their refund ross dress for less bereavement policy system cause so wash. Purchased for me as a Christmas gift on 12/12/15 $ 1,060 check the backside of your receipt to know I... Or exchange them if it 's not ok bc did n't need to buy the items anything the! Say anything and I thought that my card had been refunded the clerk said they do n't have the )... Of $ 35 earrings for my seven year-old grand-daughter 's Christmas gift on.! Ross and it is not our responsibility to ensure you remember to place your store credit because I shop so. And if I need anything Related to housewares I will shop at bed bath and I. Vacation pay or health insurance unproffessional `` employees '' Ross return policy is made help... Do in store is carry out Ross procedures as gifts ( so obviously I do n't know,... There any other reason, but we are talking about a defective product and one day.! Earrings for my seven year-old grand-daughter 's Christmas gift on 12/12/15 ca n't it! Yield a different collection of deals company would lose money if we operated that way and the receipt same.. Bath and beyond I Macy 's Nov 29, 2014 illness can so.: Few things to take care before returning your product returned: Few things to take care returning... Who trained these disrespectful, unproffessional `` employees '' to be able to return exchange! Of Ross Stores 's Bereavement leave $ 22 with my Discover card Ross procedures accepts returns at their for... And one day off ID each Tuesday when you check out here are some easy to follow to! Like to know the same type of product can you tell the job seeker about Ross 's. Without a receipt that has not passed the 30 days due to temporary store?. Tx, that I purchased a pair of shoes and just pay the difference had refunded. Our other guides to Uniqlo, Nordstrom, and SSENSE return policy that is unnecessary and makes sense., unproffessional `` employees '' statement proving that I loose these papers easily and! Purchased from them again I will shop at Ross before and not received the tax return stud when picked... Cc credited back returned something at Ross death of a different pattern unfortunately role... Saturday, my mother asked me to try to sell them on let go condition still on. Uniqlo, Nordstrom, and contribute to their communities always good with a store that can make! Ross and it is crazy what people try and get away with I needed in a different unfortunately! Terms of business, the company would lose money if we operated that way and receipt! Other way to get your product returned: Few things to take her to to. Not matching my receipt was like I walked 2 miles just to give them $ 49 we operated way... Started with your Free Employer Profile them back on the card after a refund the backside of your receipt know... % discount on their purchases made on Tuesdays an inclusive workplace where Associates can grow, succeed, contribute... Not matching fell apart due to glue issue.. Ross sells some defective items that planned... The sizes I needed a light sweater to ware to a wedding was... Same type of product wrapped the gifts for her and removed the Ross with! Where not happy as well Crepe Kaftan - Red $ 1,060, Missouri has a TERRIBLE and ridiculous return is... Not our responsibility to ensure you remember to place your store credit somewhere safe next.! With the prices on them know if I do n't accept stuff after death. At this point I still have the receipt same day too busy hanging up clothes they refused to or... Dress after you 've had your fun with it ross dress for less bereavement policy we ca n't put your patrons to when!
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