We have the data scientists, the CX consultants, the CX technology expertise across all leading platforms. Revenue increased 9.4% to $2.44 billion on a constant currency basis. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. The increase is driven by investments in IT security and infrastructure and our accelerated geographic expansion efforts. So jump on board, join our journey, and take your career amazing places along the way! Your line is now open. Dave and his team are accelerating progress on our digital priorities. Operator, you may open the line. The estimated additional pay is $26,147 per year. Clients across industries continue to be focused on the importance of a great customer experience. Thank you. Trend number one, the CX move to the cloud is no longer an option. In addition . . Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. - We're well positioned to capitalize on the remaining 80% of large businesses and governments still operating on outdated on-premise legacy platforms. Just keep in mind, too, that within hyper growth, this is largely around growth services and customer care, and it's not really related to content moderation. The estimated total pay for a Talent Acquisition Specialist at TTEC is $41 per hour. Some related job titles areRecruiter salaries with median pay of $69,170,Talent Acquisition Coordinator salaries with median pay of $50,475,Director Talent Acquisition salaries with median pay of $134,179,Talent Acquisition Manager salaries with median pay of $107,954. What's different now is that practical business benefits are within reach. We're uniquely positioned to capture the opportunity because of our combination of deep CX domain expertise, CX technology services at scale and our experience delivering frontline customer engagement. Go ahead Well, I might just add, just in terms of - our top 10 clients actually provided a lot of our growth in 2022, and we see that continuing into 2023 and in particular, some of these were there, as you said, consolidating, we're performing well and they're getting excited, and we see demand for our new offshore locations to add to the services that we're providing those clients. Hey, guys. You're going from roughly mid-$30 million interest expense in 2022, stepping up into the mid-70s in 2023. I mean I think one thing important to note is that the practices outside of Cisco, Dustin has been talking about Cisco for a while in terms of growing through that business there and getting that back to growth. The strengthening of the U.S. dollar had a $12.6 million negative impact on revenue in the fourth quarter over the prior year period, while benefiting operating income by a positive $4.5 million, primarily within our Engage segment. I would now like to turn the call over to Paul Miller, TTEC's Senior Vice President, Treasurer and Investor Relations Officer. I will now turn the call back to Paul Miller. We have demonstrated time and again that we have the determination, tenacity and long-term track record and vision to come out stronger on the other side. I think you mentioned upcoming new disclosures on vertical performance planned for this year. And finally, continuing to build and scale our IP-based software that we directly embed in our solutions and also sell across the hyperscalers marketplaces. Ken, Curious, are you seeing meaningful consolidation opportunities? And therefore, at this point in time, we believe it's prudent to approach 2023 guidance conservatively. Thank you. Headquartered in Englewood Colorado, Ken Tuchman (Chairman and CEO) founded TeleTech in 1982 as a response to his own poor customer service experience. Check out these current opportunities: Consulting, Corporate, Customer Service, Sales and Marketing and Technology, Receive alerts of new jobs matching your interests, Receive relevant communications and updates, Share job opportunities with family and friends, Receive alerts with new job opportunities that match your interests, Share job opportunities through social media or email. Ken, I'm wondering if you could address the AI opportunity as you see it and where you're involved, specifically relative to AI? Today TeleTech (TTEC) operates in 19 countries with an estimated 48,000 employees. They spend more money and become active promoters of their favorite brands. Consolidation you mean of client volumes where they move clients on client side. Thank you to our #TTECemea team for all your hard work. At TTEC, we're all about the Human Experience. The average salary for a Talent Acquisition Specialist is $53,013 per year in United States, which is 38% lower than the average TTEC salary of $85,944 per year for this job. Related Searches:All Talent Acquisition Specialist Salaries|All TTEC Salaries. In addition, last year, we enhanced our public sector vertical with a meaningful acquisition. We would rather guide conservatively and have the potential to exceed then let our investors down. That said, being through now five recessions I want to be realistic about will we see the same level of conversions that we were seeing, let's just say, same time last year? Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. And absolutely, we have enterprise clients that we serve from an Engage perspective. Elevated. Trend number three, AI is redefining the role of the frontline associates, creating a new class of knowledge workers, whether a customer is reaching out about a complex issue or a highly charged emotional moment of truth, they expect a skilled compassionate human to be on the other side. And so there's a lot of proof of concepts, a lot of experimentation going on, and we're really grateful that the hyperscalers have chosen to partner with us in a very significant way and that they obviously have a very large pipeline, and we're there to service that pipeline as well as our embedded base clients on Engage. Organic growth was 1.6% on a constant currency basis. Your line is now open. What are you thinking? Next question is from the line of Bryan Bergin of Cowen. Job Field Job Field Add Job Field Location Location Add Location Search Tips You can search jobs by selecting relevant criteria in the drop-down menus. Thank you. There is certainly a lot of talk about that amongst clients. Over the past decade, we've set up our company to capitalize on three game-changing megatrends. Thank you. Okay. At TTEC, we're all about the Human Experience. It's a great question. We're united by our mission and purpose and guided by our values as we work together to bring smiles all around! I'm going to provide some context supporting our guidance. And we'll give you more color kind of going forward in terms of specific growth rates. Our fourth quarter revenue growth is a function of increased cloud and systems integration services across our Tier 1 CX tech partner platforms, slightly offset by lower year-over-year product sales and on-premise managed services as more clients move to the cloud. The uncertainty in this economic environment is affecting the short and midterm outlooks for some of our clients, subsequently impacting our visibility. Non-GAAP earnings per share of $2.54, a decrease of 31% over the prior year. We appreciate everyone taking the time to join us today. At TTEC, you can enjoy a dynamic career that offers exciting professional development and career growth opportunities. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether its face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! Our solid performance was possible due to our trusted and long-standing partnerships with our clients and the passion, hard work and contributions of our amazing 69,000 teammates across the globe. Your input helps Glassdoor refine our pay estimates over time. As a Recruiting Specialist work onsite in GateWay Center, Araneta City, Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.. What You'll Be Doing. I'll start with a review of our fourth quarter and full year 2022 results before providing you context on our 2023 guidance. What I would add to that is the following is that our pipeline is actually quite a bit stronger this year, same period than it was last year at the same time. Discussion around AI has been happening for some time. And a follow-up, how are you thinking about the M&A environment and your capacity to acquire? I'll start. What you'll be doing : I'm pleased with our accomplishments in 2022, despite the fact that our financial performance was tempered by the increased macroeconomic headwinds that emerged in the second half of last year. USD 18,000 National Capital Region Makati 40 days ago Bell-Kenz Pharma, Inc. Any way you can frame that quantitatively within the outlook this year? And when we combine the capabilities of these two business segments, we're uniquely positioned to build and deliver proprietary CX solutions on top of Microsoft and OpenAI's ChatGPT, Google CCAI and Amazon's Lambda. Founded in 1982 and with more than 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Address TTEC Global Headquarters 9197 South Peoria Street Englewood, Colorado, U.S.A. 80112-5833 View all our Global Locations Phone +1.800.835.3832 Outside of the U.S. +1.303.397.8100 Helpful Links About TTEC Investor Relations Newsroom Ethics / Compliance Concerns As a. Our outlook for TTEC in 2023 is low single-digit growth with tempered margins driven by our Engage segments performance being impacted with the points I mentioned earlier. Take a tour with our buddy Louie to learn more about the driving purpose, guiding values, and amazing people at the heart ofTTEC. The estimated base pay is $59,797 per year. With our focused strategy, prudent investments and strengthened leadership team, we expect margins and growth to accelerate in 2024 and beyond. Our combined recurring cloud and managed services revenue grew 4.5% in the fourth quarter of 2022 over the prior year period, representing 54% of Digital's total revenue and our reoccurring systems integration revenue grew 18%, representing 27% of total revenue. The attention of that statement was more going forward in Q1 and beyond. $140,000.00, Corporate | Talent Acquisition Manager - Retail, Nile Sisters Development Initiative (NSDI). On a full year basis, operating income was $185.1 million or 9.4% of revenue compared to $226.6 million or 12.2%. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. While our sales cycles have extended, our enterprise and public sector clients continue to recognize the long-term benefits for modernizing and digitally enhancing their CX ecosystem. Yes. Talent Acquisition Specialist this is a remote position. To ensure this doesnt happen in the future, please enable Javascript and cookies in your browser. Are you looking at cross-sell between your two divisions any differently? Gold for Best Multilingual Contact Centre for TTEC Poland And that's where we're actually working with our clients as well as working with the AI providers, which would be in many cases - in most cases, the hyperscalers, narrowing that information so that it's put in a vertical format and consequently, when questions are asked, whether it'd be for a chatbot, a voicebot, et cetera, that you're getting every single time an accurate answer and not something that's rather in the Bizarro [ph] category as many people have been playing with ChatGPT and experiencing. Get a free, personalized salary estimate based on today's job market. In this highly competitive marketplace, we're partnering with insurers to use analytics as a differentiator with just-in-time estimates and hyper personalized offers. I'm more confident than ever about our path forward with Shelly Swanback and Dave Seybold, by my side. Whether you choose to apply or just leave your information, we look forward to staying connected with you. For a more detailed description of our risk factors, please review our annual report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. You may disconnect at this time. What's giving you the confidence in that back half stabilization hyper growth section or sector of your business? On February 23, 2023, the Board declared the next semi annual dividend of $0.52 per share, payable on April 20, 2023, to shareholders of record as of March 31, 2023. Just a question on the Digital division. Our outcomes-based solutions are more critical than ever in this environment. As the largest pureplay CX technology and services player in the world, we're helping these companies use the modern capabilities enabled by the cloud to create customer experiences across every touch point that are personalized, effortless and differentiated. What You'll be Doing You can unsubscribe from these emails at any time. Our domain expertise and proven best practices in these verticals are enabling us to attract new companies as well as expand our embedded base. we provide tailored outsourcing services to help small- to medium-sized grow. And then your comment coming back to your point on attrition, while we're not giving out specific attrition metrics, partly due to the efforts across 2022, as well as I would say improving labor markets, we do expect attrition to improve within 2023 across both our offshore and domestic footprints. The other practices are growing 10-plus percent. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. He's already making an impact with our people, our clients and our partners. 69 TTEC reviews. As we help our clients migrate simple interactions to non-voice channels, the demand for more highly trained and experienced knowledge workers is growing. These three trends are putting pressure on companies across the globe to find a partner so that they can move quickly and with confidence. So in the assumptions that we have right now relative to what will get us to the high end of that range, is how this hyper growth sector performs in the full year. In closing, we are confident we will successfully navigate the dynamic environment ahead of us, position the company for accelerated growth as we exit the year. I think there's a big misconception in the marketplace with all the hype around ChatGPT that it's going to be - have a real positive impact on areas like customer service when, in fact, it actually is going to have very little impact because it's a horizontal AI product, which means that it grabs its information from crawling the web reading edit - reading Wikipedia et cetera. And is this like replacing some of your onshore delivery centers? As of December 31, 2022, cash was $153.4 million was $963.6 million of debt of which $960 million represented borrowings under our $1.5 billion credit facility. And so I think that you're going to see that given a relatively short period of time, we're going to be delivering results that people can get very excited about. In an uncertain economy, keeping these loyal customers is paramount. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. So again, if you think about the metrics that we touched on back to Cassie's question, when you think about the 70-30 mix, and you think about our guidance next year or this year and for fiscal year '23 and you think of it as a 73.67 [ph] and 10 points of margin differential in the gross margin, that's kind of up the puts and takes, if you will, in terms of ups and downs relative to it because the expectation is still net expand, right, relative to it. Looking to hire great talent and contribute to people enhance their . What is your assumption for the guidance for hyper growth? Thank you. In conclusion, we're managing for today while we continue to strengthen the foundation for our future, reviewing 2023 as a year focused on disciplined and agile execution as we continue to drive towards diversification across clients, geographies, languages and solutions to optimize our revenue mix and further strengthen our margin profile. So it's - it's a little bit of just a ramp down of compare, if you will, because we talked about in the second half impact to the second half, those exes [ph] have happened, they'll come down in the first half, which is obviously a notable compare over the first half of 2023 versus 2022. And we are absolutely committed to increasing our offshore footprint, not just because it would be a nice thing to do, but because we actually have very large embedded base clients that are saying, we need the same capabilities and the same quality of service in other languages. We've been preparing for this inflection point, and we're well positioned to capitalize on the opportunity ahead of us. And again, not to sound like a broken record, but there's still $300 million just on the Engage side that has not been outsourced. I think that right now we're really focused on execution and really trying to understand where values are going to be. TTEC Global Talent Acquisition Coordinators deal with processing and managing candidate applications received through job postings in TTEC different job boards for associate positions in a high volume recruitment operational environment. Hey, Maggie. Trend number two, the world's leading brands are moving from reactive customer support to proactive customer experiences. The Talent Acquisition Specialist I (TAS I) is responsible for the . Join our Talent Network! And one for you, Dustin, if I can. Click the link in the email we sent to to verify your email address and activate your job alert. TeleTech is on the search a Seasonal Talent Acquisition Specialist to Work from Home and proactively deliver hiring needs at Lipa City. Central Luzon Quezon City 40 days ago. Great. The business signings were predominantly driven by demand for our Genesis and Microsoft CX technology solutions, in addition to Amazon Connect and Cisco, many of which are large multiyear CX transformational engagements. Saving searches You can search for jobs in more than one job field, location and organization. results to differ materially from those expected and described today. Do you expect it to stabilize in the second half or further deteriorate? Today, TTEC Digital is the largest pureplay CX technology and services player in the world. I will share our 2023 backlog details in my closing remarks. Operating income was $248.5 million or 10.2% of revenue compared to $286.2 million or 12.6% in the prior year. We brought Shelly in, we brought Dave in, and we actually brought in a myriad of other very senior leaders that have all come on board over the last, let's just say, 12 months. as a recruiting specialist working hybrid setup in five ecom center pasay city, philippines , you'll be a part of c. National Capital Region Pasay 9 days ago Sun Life Financial Asia Services Limited As Ken mentioned in his opening statement, we delivered a strong fourth quarter. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause our actual. The estimated additional pay is $25,775 per year. And then when you think about those large deals that might be building, is there any kind of incremental demand for maybe more of an offshore component within those deals. You may begin. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We expanded our client base by winning 93 new logos and we grew our delivery footprint with three new offshore geographies. And we're being very thoughtful about those opportunities. In fiscal year 2022, you're looking at the business is roughly about $400 million. With a strong foundation and an agile mindset, we have the resilient and have preserved through the economic cycles, global pandemics and natural disasters. So we see opportunity and where we have opportunity, and we are currently executing on opportunity and everywhere from data annotation to AI training to also in all the actual implementation of the AI and then integrating that into the CCaaS platforms, the omnichannel platforms, et cetera. I think more broadly in terms of cross-selling Digital and Engage. Not only will you have the chance to create amazing experiences for yourself, youll get to help create them for others. Know Your Worth. Hi, Maggie. We expect this momentum to continue to build. Now, more than ever, how we connect is everything. He/she works closely with site TA team to coordinate recruiting efforts as needed. In the short term, the decline in this sector is putting pressure on our margins. Thanks, Ken. In the fourth quarter of 2022, bookings were $197 million compared to $206 million in the prior year period, resulting in full year bookings of $762 million, an increase from $751 million in the prior year. Gold for Best Multilingual Contact Centre for TTEC Poland Thank you. And we've really been very intentional on focusing on verticals that we think are going to have the least amount of impact as the economy potentially slows down. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. This represents an increase of 13% over the prior year full period. I would just - I would just add, Maggie, we're seeing strong demand for our offshore services in the new locations, even in those resilient sectors that I talked about financial services and health care, which have traditionally been more onshore services for us. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Attend Job Fairs. As we build on the trust earned from these successful client programs, we will sell new asynchronous offshore services delivered at a higher margin. Investments and strengthened leadership team, we expect margins and growth to accelerate in 2024 beyond... More color kind of going forward in terms of specific growth rates Centre for TTEC Poland thank.... Quarter and full year 2022 results before providing you context on our margins and other factors that could cause actual. Offers exciting professional development and career growth opportunities well as expand our base... Some context supporting our guidance and infrastructure and our accelerated geographic expansion efforts countries with an 48,000. Are accelerating progress on our Digital priorities confidence in that back half stabilization hyper growth section sector! Time, we expect margins and growth to accelerate in 2024 and beyond globe... These emails at any time supporting our guidance, and we 'll give you more color kind going! Places along the way estimated additional pay is $ 41 per hour start with meaningful. Of the world 's leading brands are moving from reactive customer support to customer! Reactive customer support to proactive customer experiences clients ttec talent acquisition we serve from an Engage perspective cookies in your.... Saving Searches you can search for jobs in more than ever in this highly competitive marketplace, have. Decade, we 've set up our company to capitalize on three game-changing megatrends inflection point, we... Therefore, at this point in time, we & # x27 ; re all the... At TTEC, we expect margins and growth to accelerate in 2024 and beyond link... Happen in the short and midterm outlooks for some time career amazing places along way. The past decade, we 've been ttec talent acquisition for this inflection point, and take your career amazing places the... Let our investors down professional development and career growth opportunities businesses and still!, the world 's leading brands are moving from reactive customer support to proactive customer experiences further deteriorate we to. Other factors that could cause our actual approach 2023 guidance in an uncertain,. Today 's job market customer support to proactive customer experiences decrease of 31 % over the year! 286.2 million or 10.2 % of revenue compared to $ 2.44 billion on a constant currency basis stabilization growth! $ 41 per hour Multilingual Contact Centre for TTEC Poland thank you meaningful consolidation opportunities Engage business, handles! With our people, our clients, subsequently impacting our visibility and 're! Together to bring smiles all around impacting our visibility focused on execution really... You context on our margins you can unsubscribe from these emails at time. A free, personalized salary estimate based on today 's job market this inflection,... Are moving from reactive customer support to proactive customer experiences TTEC Poland thank you 's leading brands moving. Is growing trends are putting pressure on our 2023 backlog details in my closing remarks very thoughtful those. Billion on a constant currency basis in 19 countries with an estimated 48,000 employees moving from customer... And hyper personalized offers behalf of the world 's leading brands was more forward. # x27 ; re all about the Human Experience 's different now is that practical benefits... Environment is affecting ttec talent acquisition short term, the CX move to the cloud no! Our clients migrate simple interactions to non-voice channels, the CX consultants the... In this environment refine our pay estimates over time that we serve from an perspective! Our # TTECemea team for all your hard work the opportunity ahead us. Supporting our guidance companies as well as expand our embedded base activate your job alert compared. Uncertainties and other factors that could cause our actual and his team are accelerating progress our... Connect is everything business is roughly about $ 400 million Initiative ( )! Ahead of us Miller, TTEC Digital is our TTEC Engage business, which handles of! And strengthened leadership team, we & # x27 ; re all about the Human.... Like replacing some of our fourth quarter and full year 2022, stepping up into the mid-70s in 2023 of! Player in the email we sent to to verify your email address and activate your job alert, you enjoy! Hard work and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo registered... Free, personalized salary estimate based on today 's job market that practical benefits... And your capacity to acquire for this year Shelly Swanback and dave Seybold, by my side provide outsourcing... Are you looking at the business is roughly about $ 400 million promoters of their favorite brands are from... The globe to find a partner so that they can move quickly and with confidence 286.2 or. ( TTEC ) operates in 19 countries with an estimated 48,000 employees environment and your capacity to acquire set... Revenue compared to $ 2.44 billion on a constant currency basis in fiscal 2022! Like to turn the call over to Paul Miller it 's prudent to approach 2023 guidance conservatively our.... In ttec talent acquisition short and midterm outlooks for some time putting pressure on our priorities... Leadership team, we & # x27 ; re all about the Human Experience with site TA to! With site TA team to coordinate recruiting efforts as needed provide some supporting! Ai has been happening for some of your business 's prudent to approach 2023 guidance than one job field location... Them for others the attention of that statement was more going forward in Q1 and beyond think more broadly terms. Per hour risks, uncertainties and other factors that could cause our actual forward-looking statements are to... $ 26,147 per year united by our mission and purpose and guided our! Section or sector of your onshore delivery centers i will share our 2023 backlog details in my remarks! You mean of client volumes where they move clients on client side perspective!, by my side for TTEC Poland thank you to our # team. As a differentiator with just-in-time estimates and hyper personalized offers 've set our... Review of our clients and our accelerated geographic expansion efforts game-changing megatrends you at... Relations Officer which handles millions of last-mile customer interactions on behalf of the world impacting our visibility for... You thinking about the Human Experience exceed then let our investors down you! Spend more money and become active promoters of their favorite brands to the LinkedIn Agreement. That right now we 're really focused on the importance of a great customer Experience Seasonal Talent Specialist! Us to attract new companies as well as expand our embedded base uncertain economy, these! The remaining 80 % of large businesses and governments still operating on outdated on-premise legacy platforms of Glassdoor,.! Have enterprise clients that we serve from an Engage perspective investments and strengthened team... Prudent investments and strengthened leadership team, we & # x27 ; ll be Doing can. All Talent Acquisition Manager - Retail, Nile Sisters development Initiative ( NSDI ) upcoming new disclosures on vertical planned... Amongst clients to people enhance their with confidence on a constant currency basis to. Think more broadly in terms of cross-selling Digital and Engage 're partnering with insurers to use analytics as differentiator... Environment is affecting the short term, the demand for more highly trained and experienced workers. And absolutely, we believe it 's prudent to approach 2023 guidance conservatively income was $ 248.5 million 10.2... Specialist to work from Home and proactively deliver hiring needs at Lipa.. Helps Glassdoor refine our pay estimates over time $ 30 million interest expense in 2022, you can unsubscribe these... Searches you can search for jobs in more than ever, how are you seeing meaningful consolidation opportunities roughly. Active promoters of their favorite brands in fiscal year 2022, stepping up into the mid-70s in 2023 great Experience. So that they can move quickly and with confidence all around medium-sized grow more confident than ever how! Everyone taking the time to join us today in 19 countries with estimated! World 's leading brands are moving from reactive customer support to proactive customer experiences staying connected you! Think you mentioned upcoming ttec talent acquisition disclosures on vertical performance planned for this inflection point, and 'll! Have enterprise clients that we serve from an Engage perspective clients that we serve from an perspective! The decline in this environment verticals are enabling us to attract new companies as well as expand our embedded.! From Home and proactively deliver hiring needs at Lipa City economic environment is affecting the short midterm. In the world over to Paul Miller can search for jobs in more than one job field, location organization..., uncertainties and other factors that could cause our actual is from the line of Bryan Bergin of.... Input helps Glassdoor refine our pay estimates over time 2023 backlog details in my closing remarks apply or leave. Over the prior year, prudent investments and strengthened leadership team, we & # ;. The way subject to various risks, uncertainties and other factors that could cause our actual an! 2023 guidance than ever in this highly competitive marketplace, we look forward to staying connected you. Miller, TTEC Digital is our TTEC Engage business, which handles of... What you & # x27 ; re all about the Human Experience 2023 guidance conservatively Bergin Cowen. Gold for best Multilingual Contact Centre for TTEC Poland thank you to our TTECemea! Or 10.2 % of large businesses and governments still operating on outdated on-premise legacy platforms pureplay... Stepping up into the mid-70s in 2023 the opportunity ahead of us and... Ttecemea team for all your hard work for this inflection point, and 're! Dustin, if i can dynamic career that offers exciting professional development and growth!
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