You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Call 1-877-253-3686 to activate the card and create a PIN. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. Login - Way2Go Website. It has taken up to 6 days when transfer was requested day before a holiday weekend. You should always check your balance before using the card. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. There is no charge for this service. Access your card account information for free at. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. Only you should know your PIN. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. English| Espaol | Kryol Ayisyen. Translation services are also available for other languages. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. What if I lose my Debit Card (ePayment/Way2Go Card)? Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. They show your balance. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. It is important to keep track of your balance. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. What are the benefits of my new Way2Go Card? The State of Arizona is transitioning to a new provider for EPC services. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. Your debit card may be dirty or damaged. Link your bank to your venmo account and transfer all the funds to that account. Funds Transfer. The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. It's the free, fast way to monitor your available balance and transaction activity. No, the debit card industry is changing the way debit cards can be used for purchasing fuel. Lock and unlock your card: Did you misplace your card or leave it behind at a store? So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by Web access to your Card account and personal transaction history. Personal info, Financial info, and App info and performance. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. $0.50 This is our fee. For instance if you have $600 it won't let you transfer $600. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. Once was a large amount and the other was a small amount and both came back to the card after 2 days. The money is automatically deducted from your card account. Just a warning for anyone who would like to transfer funds in the future. Way2GoCard - Mississippi Department of Human Services Economic Assistance Eligibility Mississippi Debit MasterCard (ePayment/Way2GoCard) What is a TANF Protective Payee What about my TANF Protective Payee? The app is outdated. Will this change the way I receive payments? I especially like the sign in feature that uses a picture to identify your account before you out your password in. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. Create a new User ID and password. Go Program Way2Go Card mobile app. LearnMore. anyone able to transfer funds from way2go card to your bank? You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? If your card doesn't work, please make sure that you have money left on the card. Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. Forgot User ID? This is by far the most awful customer service I have ever dealt with. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. 2 level 2 Repaying the UI benefits collected, plus penalties and fines. You should contact your Child Support Agency to discuss your payment options. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. I don't understand what the issue is. How do I receive my debit card (ePayment/Way2Go Card)? 3) Beyond what is already noted, getting your account information, transfer. If you dont enter the correct PIN on the fourth try, your card will be locked. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Really sucks. If you have questions or need additional information please contact: It is important that you continue to certify for benefits each week. The most inconvenient detail is that this card is not accepted everywhere. What is a PIN? Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! Calling Customer Service No one will be able to use your card once you report it is missing. Does the new card have any fees I should be aware of? You are not allowed to spend more than the amount of funds posted to your account. You can also get cash withdrawals from your card. You can find county office contact information here. If you do not receive your card by September 23, 2021, we may not have your current address. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Yes. How do I get a new EDD card? I have been using it for 6 months. To unlock your card, you may call Customer Service. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Why did I receive a California Way2Go card? So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? Definitely; the Way2Go Card app is available on iOS and Android devices. The PIN is very important and should be memorized or kept in a safe place. How does the debit card (ePayment/Way2Go Card) work? Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! You do not need to have your old card number or speak to a representative. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. The significant role played by bitcoin for businesses! The transfer costs $0.50. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). What do I do if I do not receive my new card in the mail? The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. One of the other times I called was because my card got locked due to suspected fraud. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. Access to your funds anywhere Debit MasterCard is accepted. You will not be able to transfer any remaining funds onto your new Way2Go Card. Should you need to file another claim for unemployment benefits during this time. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. $0.50 after the 3rd request (each call, each calendar month). Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Copyright 2023 Apple Inc. All rights reserved. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. Holy shit that actually worked. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. Way2Go Card cannot answer any unemployment questions relating to the release of your funds. You should always know your PIN before you go to the store. $0.50 after the fifth call (each call, each calendar month). Frequently Asked Questions. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. Action Required The developer provided this information and may update it over time. How does the debit card (ePayment/Way2Go Card) work? How long will I have to spend the funds on my Bank of America Visa Card? The new website,www.GoProgram.com, requires users to establish a new User ID and password. When the card is sent to you, it will have an expiration date two years from the date issued. 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